Bath Spa Hotel

"We really enjoyed our spontaneous night away. The hotel is very well presented, it’s easy to park and check-in felt really relaxed and easy. The rooms are spacious and perfectly clean. The pool and spa facilities were rather wonderful and this was definitely a highlight for our stay. Especially the warm outdoor lit-up pool in the evening. Breakfast was delicious, quick and a complimentary prosecco definitely went down a treat! We hope to return in the future and have since recommended to friends and family."

"We had a lovely welcome to the hotel by staff members at reception. Our room was ok I’ve had nicer rooms in premier inn for a fraction of the price. It took a while to get to the room and a load of flights of stairs which was a pain with all your luggage. Breakfast was nice and staff were helpful. The spa was full so we couldn’t get it but it was Valentine’s Day so I imagined it would be busy. The worse part for us was we paid £75 deposit on arrival and we haven’t been able to get it back. A month down the line and over twenty phone calls to the hotel. First few phone calls they kept telling us it had been returned. Further phone calls they were blaming our bank. End of the story is we still haven’t had the money off them and they are saying now it could take a further 30 days. I know it’s not a lot of money but it’s the principle of it and we would like it back! It’s left a really bitter taste in our mouths about returning to this hotel on future. Which is a shame as staff were lovely, location was great and we would have liked to use the spa next time."

"Stay was lovely and v good value for money considering how luxurious the hotel is. The staff are stand out and made our stay perfect. We had a treatment at the spa which was amazing and the outdoor pool was special. Only four star as the spa needs a bit of maintenance, our room was cold and the only vegan food for dinner is actually just a tiny plate of just vegetables with a sprinkle of nuts! It's 2023 there's no excuse for thinking vegans just eat a plate of vegetables."

"The staff were welcoming and attentive. I was there as a wedding celebrant officiating an intimate elopement ceremony with the couple and their respective children, creating a blended family with a 'ties that bind' ceremony. The wedding coordinator was super efficient and very friendly. The ceremony room was beautifully decorated in the wedding colour scheme. Everything ran to time and was perfect. I really couldn't find fault with anything."

"Booked to celebrate our 10 year wedding anniversary. The hotel and grounds are lovely and in easy reach of the city. Our room was spacious but the bathroom was not up to standard at all. It was in dire need of a deep clean and had not been maintained, with mouldy grout, damaged bath surround and grease on the door. Sadly the restaurant and breakfast is not set up for anyone with allergies. There is no reference on the menus as to what the food contains. I asked for gluten free toast 3 times and never received it, which was the same at dinner time when waiting for gluten free bread. Members of staff were nice, but it appeared they were under staffed as things were getting missed or severely delayed. The spa team were lovely, but again the spa facilities were in dire need of some attention. Overall it was not the standard I expected to find given the price tag attached and I wouldn't recommend or return. Food, drinks and spa treatments were overpriced considering the quality provided and the venue. Given it was the first time we'd been away, just us, since getting married we were disappointed to say the least."