Guyers House

"We stayed here for their Christmas package (24th -27th) and so pleased we did! It could not have been better value for money, beautiful hotel, cosy room, amazing food and the staff were super friendly and attentive. We took our 2 little dogs and there were dog beds, a new little toy each and bowls waiting in the room for them, which was so sweet. We’ve never gone away for Christmas before but absolutely loved it, the staff made it very special and we will definitely be returning in the summer!"

"I’m not impressed. Room was exceptionally small for 2 people and everything is tired. The floor in our room runs at an angle and everything creaks. There is cobwebs on fittings in every room. The building is cold. The service in the restaurant and at breakfast was poor. A lot of children servers with no management directing or ensuring good service. We waited over 30 mins for breakfast to be delivered and it was a quiet time. When it did arrive it was warm not hot. I wouldn’t recommend here nor would I ever stay again."

"Staff was rude to me during breakfast. Booked a double bed room, but was given a single bed. The shower was so low I had to bend down to have a proper shower,it was also really hard to regulate the water temperature. The mattress was in a bad condition... The best thing was the quality of the breakfast, but don't expect great service."

"Lovely food and wine, Nice dinner and breakfast. Nice area to stay. The cleaners need to clean around the taps, plug holes, drains and grouting, shower heads, there was black mold and limescale build up and orange soap scum around the tiles in shower. Also the shower was one of those fixed up high ones, that you can't lower down."

"We and our friends stayed her for 3 nights. The location of the hotel is fantastic - house and grounds in particular. Accommodation a little tired perhaps and could do with sprucing-up. The staff are not unfriendly, generally, but are a little too servile (aloof in some ways). There was an incident on the Saturday evening involving wedding guests. Lots of disturbance outside our room and someone clearly badly injured. Sadly, no one felt the need to communicate with us and no response via room phone or mobile. Sadly, at the time we had no idea if we were safe in our room. The staff, the next morning stated that they had no responsibility for the actions of guests and didn't even seem to feel that the incident should be reviewed, lessons learned and their Health and Safety procedures adapted. To add insult to injuring I was told when checking out that we had not paid for our room. Fortunately, I had access to my credit card statement and could prove otherwise. I have written to the hotel recently but the response was I felt sadly unhelpful. The response even denied that the receptionist had made an error re the room payment. Not too good..."