Gray Hill Surgery

"We had a great experience with Grayhill this week when our toddler was unwell. 15 minutes after completing the Klinik form the receptionist called us and asked us to bring her in to see the GP. Dr Owen called us into our appointment early, diagnosed quickly and we left minutes later with a prescription. Can’t praise the service enough."

"Since setting up their online Klinik appointments earlier this year we've found the service to be so much better. The system of triaging appointment requests means urgent/important requests get a response very quickly while others less urgent/more routine can wait a few days. As ever, the doctors and other staff at the surgery are very good while working under increasing pressure from more and more local new builds creating more and more demands for medical services."

"The staff do a great job considering the obvious pressures of being underfunded and expected to see so many patients. Always had a good timely response to my ailments. Be kind to them!"

"Everytime we arrive for our booked appointment, there is only 1 receptionist booking/helping in patients woth a queue outside the door. To add to this every booked appointment is over 30 minutes late!!! Very disappointing, if I were to be late, I would not be seen!! No communication on delays!! Nothing...."

"Disgusted is all I can say about the front line staff at this practice. Rude, unhelpful are two other things I can say. I have rarely had a reason to call this practice during my 20+ years as a patient there, but last January 2021 my partner was reeling around on the floor in agony (due to kidney stones as we later found out) and my first call was to this practice. This call which went on for some 15-20 mins achieved absolutely nothing and all the lady on the end of the phone seemed far more concerned that my address would be outside their catchment area! I had been a patient there for over 20 years and at least 4 of those years I was at the same address. The call achieved nothing other than to convince me the front line staff are utterly useless. I actually attended this practice in late 2021 in order to make an appointment but they stopped me at the door and would not allow me in even though I had a face mask and refused to make an appointment with me and instead told me I had to call using the phone!!! How insane is that, I’m a registered patient standing 10 feet away from the front desk staff and they refuse to make an appointment and insist I go home and call instead. We all know what would have happened then, I would have been trying to get through to someone for a week or longer. Regarding my partner I had to call an ambulance and she had to be revived in the ambulance twice, so these useless idiots should be very thankful she didn’t die, because if she had not only would this practice been plastered all over the newspapers and blogs, they also would have been on the receiving end of a massive lawsuit."