Gray Hill Surgery
Woodstock Way, Monmouthshire, United Kingdom
About Gray Hill Surgery
Gray Hill Surgery is a well-established health institution that has been serving the Caldicot community for many years. Our surgery, conveniently located on Woodstock Way in Caldicot, is a reliable point of interest for all your healthcare needs. We offer a wide range of medical services and are dedicated to providing the best possible care to all our patients.
Our team of highly trained and experienced medical professionals is committed to ensuring that their patients always receive the best possible care. Our doctors, nurses and staff work tirelessly to maintain the highest standards of medical care and current medical practices. We pride ourselves on our warm and professional approach, ensuring that all our patients feel comfortable and well informed throughout their time with us.
As an established health institution, we offer a range of services to meet your needs. Whether you require a check-up or have a specific health concern, our team is dedicated to providing you with the care and attention you deserve. We offer a range of healthcare services, including general health consultations, women’s health services, child health services, vaccinations and routine check-ups.
At Gray Hill Surgery, we understand how important your health is to you. We strive to provide quality healthcare services that are tailored to meet the unique needs of each individual patient. Whether you require basic medical care or more complex medical attention, we are your trusted institutional partner in health.
We are conveniently located at Woodstock Way, Caldicot NP26 5AB, in the heart of Caldicot. Feel free to contact us to schedule an appointment or to discuss your healthcare needs. We look forward to seeing you soon.
Woodstock Way, Caldicot NP26 5AB, United Kingdom
Opening hours of Gray Hill Surgery
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gray Hill Surgery
"We had a great experience with Grayhill this week when our toddler was unwell. 15 minutes after completing the Klinik form the receptionist called us and asked us to bring her in to see the GP. Dr Owen called us into our appointment early, diagnosed quickly and we left minutes later with a prescription. Can’t praise the service enough."
"Since setting up their online Klinik appointments earlier this year we've found the service to be so much better. The system of triaging appointment requests means urgent/important requests get a response very quickly while others less urgent/more routine can wait a few days. As ever, the doctors and other staff at the surgery are very good while working under increasing pressure from more and more local new builds creating more and more demands for medical services."
"The staff do a great job considering the obvious pressures of being underfunded and expected to see so many patients. Always had a good timely response to my ailments. Be kind to them!"
"Everytime we arrive for our booked appointment, there is only 1 receptionist booking/helping in patients woth a queue outside the door. To add to this every booked appointment is over 30 minutes late!!! Very disappointing, if I were to be late, I would not be seen!! No communication on delays!! Nothing...."
"Disgusted is all I can say about the front line staff at this practice. Rude, unhelpful are two other things I can say. I have rarely had a reason to call this practice during my 20+ years as a patient there, but last January 2021 my partner was reeling around on the floor in agony (due to kidney stones as we later found out) and my first call was to this practice. This call which went on for some 15-20 mins achieved absolutely nothing and all the lady on the end of the phone seemed far more concerned that my address would be outside their catchment area! I had been a patient there for over 20 years and at least 4 of those years I was at the same address. The call achieved nothing other than to convince me the front line staff are utterly useless. I actually attended this practice in late 2021 in order to make an appointment but they stopped me at the door and would not allow me in even though I had a face mask and refused to make an appointment with me and instead told me I had to call using the phone!!! How insane is that, I’m a registered patient standing 10 feet away from the front desk staff and they refuse to make an appointment and insist I go home and call instead. We all know what would have happened then, I would have been trying to get through to someone for a week or longer. Regarding my partner I had to call an ambulance and she had to be revived in the ambulance twice, so these useless idiots should be very thankful she didn’t die, because if she had not only would this practice been plastered all over the newspapers and blogs, they also would have been on the receiving end of a massive lawsuit."
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