Stoke Gifford Medical Centre Ratcliffe Drive, Stoke Gifford, Bristol BS34 8UE

"One of the better GPs I’ve been registered with. The online system is great as it means I don’t have to call at 8am and wait in a queue with jarring music. Every time I’ve used their system, they’ve always been super quick to get back to me e.g., they identified that I had early signs of a UTI because they listened to my concerns and they had that treated the same day ; usually this would take days! The staff are all very lovely, knowledgable, and have made me feel comfortable in every visit."

"Well, not much to say really except that COVID is the excuse used here! Yes, of course things were turned upside down due to lock downs etc but that’s done now isn’t it…where are all the Doctors! According to their website you will see a list of twelve doctors!!! But why are they so rarely seen!! If patients are made to use ‘Ask my GP’ they turn to A&E because most people, especially older people are ill and need to speak with or see someone! Watching the news today we seen how much stress A&E are under…is it any wonder,! If there are twelve Drs at Stoke Gifford and Conygre rd where are they and what are they doing!! Please, help your patients be attended to by a doctor face to face and help ease the A&Es desperate situation and put it right….if the staff and medics don’t like the system then get it changed…please help now."

"Had a lovely lady on reception who helped me with relocating details, she was very thorough and actually talked me through the process. I appreciate since the pandemic things have been very different for both doctors and receptionist, but so far, they are better than the receptionist at my current doctors by far. Hopefully going forward it will be a smooth transition."

"Requested a prescription as URGENT due to running out early due to surgery issuing incorrect dosage previously. Surgery not responding as urgent and when I call 24 hours later to chase up and advising why so urgent- relating to mental health, being advised by the receptionist i need to allow more time and manage better, even though explained URGENT the reasons and due to error from GP previously. Asking for a call from GP- response will raise a my GP. Knowing I have already done that and no URGENT response: dealing with receptionist who are dealing with patients where receptionists are like robots- computer says NO! It’s a ridiculous system, all I need is a repeat prescription, where a GP presses a button, I have asked receptionist to get off there seat walk to GP room and ask them as urgent to please send over prescription and specified reasons why, response computer says NO. Might as well call and say I’m about to jump off the suspension bridge unless I speak to a doctor or get my medication and I would still get the same response. Sorry computer says NO!!!!"

"I understand the NHS is overworked but the GPS are now pointless. -past month I have been very ill with different server illnesses. first time I was diagnosed wrong and giving wrong medication so I just went to A&E and had to have an emergency operation after the lack of care from this GP -now this week I am in agony pain with an infection and they told me "it isn't the GPs problem" again it has given no option but to go to A&E. I will also add when I go to A&E and tell them about my GP experience hear they are appalled. -mental health issues I have been told "is it really that bad" which is a vile comment I could complain for hours about this surgery about their unhelpful ness and rudeness but at the end of the day what is the point in the GP if its not doing its job"