Bensons for Beds Brislington Bath Road, Brislington, Bristol BS4 5NG

"Visited with a friend who was looking to buy a mattress. The sales assistant was more than helpful and spent a long time talking us through the options. And, how we could test each one as my friend thought she would need a hard mattress. But it turned out that a medium firm was the best one for comfort. Will be going back to purchase"

"We were very pleased with the guys who delivered and assembled our new bed. They were courteous and very respectful of our newly fitted carpets."

"The people in the shop were helpful but the delivery wasn't. I was promised a two hour delivery window, but they didn't give me one, then the delivery men refused to take the bed parts (which came in three heavy, separate boxes) up the stairs to the bedroom."

"Don't be fooled by the shop and very nice sales people. The aftercare is shocking! Firstly not all the bed arrived, then the wrong size arrived and they missed delivery dates with absolutely no apology. The customer services team takes hours to answer the phone, their attitude was disgusting. When we did finally get our bed, months after, I was gobsmacked to find it was second hand! Whether it had come from a showroom or was someone elses return I am unsure, but it was damaged and wrapped in american diaper (nappy) wrapping! The quality of the bed was generally poor so we decided to return it. They then didn't amend our credit agreement straight away, we had to chase this. They did offer us a store voucher of £200 to keep the bed, but I would never ever shop at bensons for beds so what use would this be!? They said this was the only thing they are authorised to give. I have reported to watchdog as it appears lots of people have had a similar experience, we wish we had read the reviews before we purchased. Stay away at all costs until significant improvements have been made."

"Marcus is a super star! Bright, clean and very well presented store. I need a very specific mattress due to an injury sustained which required major surgery and nothing was too much trouble. Marcus really knows his stuff, Pleasant, polite, welcoming and helpful. There is ample off street parking including disabled parking right outside the store but as per the norm these days the car park is managed by a private company so make sure you check the restrictions! Marcus is not at all pushy but very informative and very knowledgeable about the products that Bensons for Beds sell. He has a consultative approach to the sale and customer which not only makes the retail experience an enjoyable one but is also very refreshing these days! I would definitely recommend Bensons for Beds in Brislington, Bristol. Ask for Marcus and you will be in safe hands."