Glasgow Pram Centre 25-29 McFarlane Street, Glasgow G4 0TL

"I am giving 3 stars because they stock a great variety of all baby essentials, including prams, beds, car seats, toys and much more from very many brands. Unfortunately the staff are like ghosts. No one was around to offer help and when we did find a staff member, she didn't seem too keen on helping us and showing us around or to recommend any brands. She hinted that we can look on our own and then went back to talk with her friend/other staff member. It really is a shame, because as new parents we require guidance and expert advice. It is a great store physically, but something needs to be done with the staff. Maybe more training or selecting more capable employees, who actually care about customer service?"

"Flawless. Was worried about the poor reviews but we had a great experience. Eilidh knew the pram we were looking at inside out. Explained everything about it. The maker's website was misleading as to whether it would fit our car. Eilidh gave them a call when they were open and let us know in a timely manner. Arranged to pick up the pram closer to the baby's due date to make the most of the guarantee. Pram was ready and waiting on the date we agreed; Nadia was extremely friendly on the front desk. The Centre offered to install the car seat for no charge and explained everything about it. Again, the staff member was very knowledgeable. Would happily shop here again :)"

"Visited yesterday to buy a pram unfortunately we left with nothing due to the horrific service. Not one single staff member approached us to ask if we needed help, they were more interested standing talking to each other. When we first arrived to the store the staff walked past us without saying Hi or even a smile I really have never experienced anything like it. No wonder the store was empty!"

"Service is so poor here & sadly it’s not been a one off.. Bought car seat from here and when it came to picking it up no one was able to help set it up. As new parents this would have been a nice gesture. Alternatively we were told we could wait for an hr and a half for someone to help. On another trip I went in looking for a stroller and after explaining I was travelling was told I’d left it too late. Which is fair enough but their willingness to help was next to none. Left to look at strollers myself again not having a clue how most of them fold up etc. Just overall felt as though they didn’t care. It’s a great store with lots of choice but that’s about it, might as well not have any staff in"

"I don't think I have ever experienced worse customer service and just general ineptitude than I have with dealing with this company. I would advise any expectant parent to avoid this company like the plague, find the product you want and cut out the middleman ordering it direct from the manufacturer, it will save you a lot of time and stress I'm sure. We ordered a twin pram to arrive in October but it never appeared and we were faced with endless excuses and reasons that it wasn't arriving that seemed to change all the time. New dates kept being promised then those dates passed one by one. When eventually getting to the the much anticipated actual day of receiving something pram related, almost a month later (with a paltry refund for not having a pram for a month and being housebound with our twins for the entirety of my paternity leave) I went in to collect a pram (not in the colour we ordered as this was not our pram but one meant for their display — but we were passed caring about the colour at this point and just wanted to take our twins outside) to bring home to assemble and, lo and behold, found a multitude of parts missing for the second cot section. When phoning to ask about these missing parts (after getting passed the usual hour waiting on hold) it turned out that they didn't just forget to give us these parts but they had not been delivered and did not exist. After another round of back and forth to try and get these missing parts our original pram we ordered then miraculously appeared at the shop and once it was delivered it was surprisingly all present and correct and the saga concluded."