eCourier

"terrible and unhelpful service, lack of clear answers and knowledge about where is the courier and why they are not collecting booked parcels. booked collection couriers never arrives, lack of willingnes to solve the problem or other alternatives, they expect people will be waiting over 10hours at home for courier to collect the parcel total joke"

"The worst courier service we have ever dealt with. Would not even rate it 1 star. Wasted 6 hours waiting for the delivery to turn up and even missed a show that we had booked outside the announced delivery window. The customer service was horrendous and they even cancelled the delivery without telling us even though my partner spoke to them on the phone 3 times and they had advised that it was definitely going to be here. At 9pm they then said they could redeliver it for midnight, at which point my partner just decided to go into London and pick it up themselves because it they needed it urgently for work. They arrived back an hour before they courier service said they could get the delivery to us. If you have to do the job of the courier service what on earth is the point of having them. Absolutely appalling."

"Whilst parked at the side of the road an eCourier driver drove down the road at axcessive speed, the driver then suggested that it was MY FAULT for parking there. During the discussion the driver became agressive, rude and made racist remarks towards me. I made an official complaint to the company customer services who said that they would address the matter and get back to be but they never bothered. I have attached a dashcam picture of the racist driver concerned. DO NOT DEAL WITH THIS COMPANY!!!!"

"Received confirmation of my booking to collect my COVID test, no one ever showed up and no answer from the phone lines or email for 3 days. My test sample has now expired. I can't believe the government have trusted such an unreliable company."

"Thinking of using them don't. Trust me they are over charging and not paying drivers. Worse company I've ever worked with. Just quit today after 4 weeks of earning absolutely nothing barely making enough money to keep the lights on at home. Controller and Scott Jarvis recruitment manager are both a waste of time. In one 10 hour shift I had 3 JOBS and they expect you to pay the £170 a week rent for the van plus put fuel in the van. Experience gets worse after handing the van back I'm then told I would be charged £50 to get the van cleaned. This is ridiculous as you can have your car cleaned in and out for £10. The had scott jarvis telling he would call the police if I didn't hand the keys back. As for the pay when you get work it's very bad. London to Warrington less then £60 Then telling you to make your way back to London empty or standby - standby is when you wait for a job in case any one didn't know this, on one occasion I was on standby for 3 hours then told to make my way home from Windsor at 17:00 to me that is a piss Take. In all honesty don't go for this job if I could rate it less the 1 star I could."