CitySprint Mandela Way, London SE1 5SR

"DON’T BOTHER. My order turned up 2.5 hours after it had been collected! After numerous calls to the help desk, I was told it was picked up by a third party. Turns out it was marked as not urgent. Really unreliable, terrible customer service. Find another courier!"

"Absolute joke of a company...DO NOT USE. I have arranged a delivery several times now, waiting at home all day, no message or call to say they are delayed or not coming....nothing. What a travesty for a courier company...do yourself a favour and stay clear."

"Absolutely shocked with the service and lack of professionalism, would give 0 stars but had to mark 1 to post this. Ordered something and paid extra for an evening delivery slot between 6-10pm, the delivery did not arrive and the driver updated saying no one home. I was sat in front of the window and no attempt to delivery my package was made. Citysprint said they would re-deliver with an unprofessional email and no updates on tracking service and again no delivery. I’m absolutely shocked and would not use this company as a trusted courier service."

"Booked weeks in advance to collect items for the evening of our wedding. Checked in with them near to the time to ensure all was ok with the booking. On the day, didn’t bother turning up and just cancelled saying they were busy. Left me having to make calls during the wedding reception to get one of their competitors to do it instead. No advance notice. Complained afterwards and they blamed me for not letting them know it was important. Pathetic. Clearly just accept all bookings and then decide if they want to bother turning up or not / don’t bother checking if they have capacity to do it. Can’t be trusted."

"I can see from the previous reviews that delivery drivers lying about attempting to deliver items is common practice at CitySprint. They claim to have tried to deliver but ‘no answer’ but leave no delivery card as proof. After staying in all day and waiting by the door (the delivery window was 6-10pm) suddenly at 10.02pm I get an email to say delivery was attempted but no answer. It’s ridiculous! Still no reply or update to my complaint via email. Luckily ASOS have sent me a refund for the delivery fee, as for my item, still waiting to find out where exactly it is!"