Asda Bristol Whitchurch Superstore

"Don’t order from Uber eats useless meant to substitute items but didn’t bother waited over 30mins and just got a Fanta and Pepeami waste of money and time. Two items out of 5"

"Like a third world country- empty or near empty shelves, no lamb, no frozen potatoes, no own brand mayo etc. Went to Morrisons. More expensive but full shelves."

"I only normally write reviews when I complain, but today I must say that the Customer Service I received from a member of staff on Sunday was excellent. The poor woman had a bit of a cue and the amount of people that walked out in disgust at having to wait was unbelievable. We all had to wait for her to do refunds, parcel collections, queries etc.... but she did it without panicking and when it was my turn to pick up a parcel she told me she was still in training. Maybe Asda you could have given her a bit more support on such a busy day, or at least when the person on the other counter (cigs) is not busy she could help out. Anyways, well done to that lady."

"Very busy today, definitely need more staff on the checkouts , Not everyone is comfortable using self scan , Personally I don't like it , Management should maybe consider all their customers needs ,"

"I will never place an online order with Asda again! I ordered yesterday evening and was supposed to pick up my purchases on Sunday October 9 between 12:00- 13:00. I was informed by email that 2/3 of my order was canceled one hour before pickup time. Due to this situation I wanted to cancel my purchases through the website but the system wouldn't allow it and Asda Whitchurch Bristol didn't even answer the phone. Unfortunately, I had to go to a Click & Collect point. I was unable to pick up my purchase because the system did not recognize my order. I went to a store where I spent over 10 minutes queuing for customer service. I have been informed that I will probably have to pick up the ordered purchases at the delivery depot. Upon arriving at this place, I said I would give up my shopping and ask for my money back. The person in charge informed me that my order may be incomplete because the remaining products are sold out and not in the store. He apologized to me for the situation and said that he would immediately enter the information about the return into the system. I don't know if he did it. After leaving this place I went to the store and to my surprise found all the missing products on the shelves !! I am very disappointed and find this situation unacceptable. I wasted a lot of time and fuel getting to the store. What really shocked me was that in the afternoon I got an email saying my order had been picked up (which I didn't really pick up) and asking me to write a review! Late in the evening, after calling the Help Center, I received an email saying that I would be refunded. Total disaster!! Hi Anjan, Thank you for your response. My order number is 4812204000016. Regards, Barbara"