Evri ParcelShop 191 East Lane, North Wembley, Wembley HA0 3NG

"Very rude lady on desk. Told me off for not having packaging to return amazon parcel, tried to explain it says you do not need any and the store does everything for you. (Amazon's description) but she kept being rude having a go at me and finally shouted to put it in a brown bag. Wasn't sure the process of the return as she had originally scanned it and said this is not an evri return, I said it was then she was like oh why didn't you use the machine (I had never seen this or used before) I asked her how to use but she ignored me and started serving other people. A kind lady helped me use. Very bad service, see why it has low reviews. Will not return. Have been elsewhere for a previous return and it was done swiftly and politely. Also did mot have originally packaging and no issue was made just kind service. Take notes!"

"Short and swift returns. Best way is to keep your scan codes ready. The person at the shop will guide. With many returns coming through the day (seen in the green bag that’s piled up) would suggest if there can be another counter created only for returns - just a thought."

"I've been waiting for my delivery for 2 days, it's saying that they tried to deliver and nobody has it. How is there no one if I'm here waiting for my order???? I can't find a chat to complain"

"Very poor service delivery driver left my parcel somewhere else and sent me an email saying parcel has been delivered the picture was taken and sent but its not my property where he left the parcel. Drivers are careless very poor service. Was expecting another delivery from two shops and the delivery driver gave me one parcel he didn't give me the second one but after few minutes received an email saying he delivered two parcels. Drivers are unprofessional and thieves. They taking pictures of someone else's property and leaving our parcels somewhere else. Never ever going to order anything from anywhere if they are using hermes to deliver my stuff. I would rather not order but AVOID HERMES TOO BAD."

"I'd avoid using hermes any time they lost a package or did anything like double charged your card for the postage, they are pain to deal with, they do everything possible to make it almost impossible to make a claim and get the money they rightly are yours back or the compensation"