Royalborough Cars 29 Woolwich Road, London SE10 0RA

"Used this company to take us to the O2 for a concert and home again. They were on time, friendly and very helpful with regard to my not very mobile mother and the disabled drop off at the venue. Thank you!"

"Absolutely disgusted by the customer service I just received trying to book a taxi to the airport. Rang up and said I needed a cab for 28th August, that my flight was in the evening so needed to be at the airport at 6pm, but with rush hour traffic unsure what time needed to leave. Was met with a rude response saying I couldn't book the cab and need to wait until nearer the time (which is ridiculous when your booking for a holiday). When I asked if they knew what time was best they said don't know, then I confirmed that I wasn't allowed to book a cab and they replied 'no'. Never will I use this company they are rude, obnoxious and don't allow you to book their services. Shocked at the poor service, unbelievable, please avoid!!!"

"They advertise different prices online and charge you more after you reach your destination. The cars sent are poor quality (very bumpy ride to the airport and driver drove in such a way, stopping and starting on the gas pedal so much that we felt very nauseous). When we called the company to dispute the difference in prices advertised and what the driver asked for they told us that the prices online are 8 or 9 years out of date and this is a recurring problem for them. I don’t even know what to say to that, it’s clearly intentional false advertising."

"Shocking business. Ordered a car and asked for 2 things. 1 please take us to the airport. 2 please send an air conditioned car. 1st vehicle arrived, and the poor driver was so hot he was wiping himself with a sweat rag. Phoned the company as it was a long journey and was promised an air con car; with the operator sort of yelling back at us, how was she supposed to know there was no air conditioning in the car sent. She did send another car, first said it would arrive in 15 mins, showed up in 35 mins. New driver refused to let us in the car unless we paid him extra for the air conditioning (after the agreed price of £67 he wanted £75). Wouldn't let us in the vehicle until we agreed. Very strange company indeed. Called the company who said we would get a refund on the excess cost we were shaken down for, now says its not their problem and drivers can charge what they like. Would say this is a backyard operation and avoid at all costs. Lucky if a driver should show up at all?!"