Docklands Express London

"Not happy with this company at all left my daughter and her friend outside the O2 last night after calling them 20 mins before picking up to say there is no vehicle available to pick them up after already taking there money before hand !!!! This is not exceptable I would not recommend at all they should have their licenses taken away I have sent a complaint to their local council aswell"

"If I could rate this company 0 stars I would. Worst experience of my life. Taxi company run me up to say driver would be 10 minutes late. Which was utter lies. Driver kept hanging up and airing my calls and was over 45 minutes later. Which forced us to get an Uber and paying another £107 to stansted airport. Now not giving me a refund. If I get no response, I will be taking this further and getting police involved for stealing money. Answer my emails and give me my refund NOW."

"Absolutely appalling service, i booked and they came bag didn’t even fit in the car, driver broke my bag yelled at me and the company was like there is nothing we can do, took an additional 20 quid from me and was rude and aggressive. Worst experience and will never book again"

"DO NOT BOOK. TERRIBLE, CRUEL, DISCRIMINATORY SERVICE AGAINST DEAF PEOPLE. This company refuses to give my grandad and mother their money back, despite the fact they never picked up my 87-year-old, profoundly deaf grandad who was travelling alone. My grandad and mum both tried to tell them my grandad's train was delayed but they didn't respond to emails. When my grandad got through on the phone, he explained he was very hard of hearing, and they asked when he would arrive. He said the LNER train was very delayed and he had no information as a passenger, can they monitor the LNER times. They called again and my grandad explained this again. Then they said they would not wait, and took the full sum from my mum, who booked the service. They have refused to respond to over 15 emails asking for an explanation for why they have taken all of our money despite never starting the journey from Kings Cross to SW London. NEVER book."

"I want to give less than 1 star. This firm is a joke. We pre-booked for a return airport trip with our 4 month old and the day of travel the driver turned up without a car seat. After a lot of arguing we ended up taking the baby in our arms back to their office to get a car seat. After giving us two inappropriate seat options (one for a toddler and one with malfunctioning straps) we had to take the toddler seat. Knowing there was an issue with this office we should have known better but still kept the return trip booked in the hope it was a one off error. We called from overseas to confirm the booking - with an age appropriate child seat two days before returning only to have the driver turn up, once again, without a car seat. This driver had something that flipped out of an existing seat for a child (not baby, not even toddler - child) and said this was for us to put the baby in. Back to East London. We sent him packing and if you don't want to have the same disappointing experience you'll avoid them at all costs. There has been no accountability from anyone at the office with everyone blaming the other and the controller even insulating that it was our fault for walking away from the driver. Avoid at all costs."