Eeze Cars 422 Streatham High Road, London SW16 3SN

"Had a very good experience, booking was easy and the office called me 10 minutes before to make sure I was ready and gave me an update (it was a 5 am booking) . They called again when the car arrived to make sure I got in safely. Felt very well looked after and had a smooth journey to the airport."

"If I could give this company zero stars I would. They have cancelled two of my trips at the last minute leaving you with hardly any time to find an alternative service. They called me late at 8pm one night to cancel my ‘confirmed’ driver at 3am the next morning to the airport. Needless to say it was extremely difficult to find an alternative with such little notice. They will automatically confirm and then cancel if they don’t like your location or the time. Do not trust at all!"

"We booked with another company who must have subcontracted out to Eeze Cars. It was a complete nightmare. The car never turned up to take us to the airport . Luckily we were able to get an Uber which was much cheaper than the amount we’d paid to Eeze Cars. On our return we were held on the plane for 45 minutes waiting for a berth to become free. The driver phoned and said he had to leave. This time we had to take a black cab. When I phoned the company to complain they put the phone down on me. I sent them an e.mail and their response was that on our out journey their driver had turned up but couldn’t get a response from us. We have a ring camera on our doorbell and couldn’t find any sign of the driver but did show that we went outside several times to look for a car. They have refused to refund the £90 we paid to them. This to me is theft, their license should be revoked."

"Disgusting service, would never ride with them again, calls you constantly to rush you to catch your taxi within 30 mins of your flight landing and failing which go on to charge an extra £20 cos they're incapable of checking the flight status. Absolutely will not ride with them again, shame I can't give them 0 stars and unfortunately it's not the driver's fault but the people running the business."

"The first time we booked them everything went according to plan. The second time they forgot our booking and only noticed when I contacted them a couple of hours before the planned pick up time. Then they sent a smaller car than we booked and still wanted to charge the price for the bigger car. Also the driver was incredibly rude and raised his voice while our baby was in the car with us. We thought we would give it another try. Booked 3 weeks in advance and tried to confirm the booking today. After three email requests they called to let us know that they can't send a car for our booking tonight at 3am! Apparently the booking was too short notice... when he said this I actually had to laugh out loud... 3 weeks notice and they let us know 12 hours beforehand... Ridiculous customer service! AVOID!!!"