The Keen Group

"Used to be good absolutely horrendous company, yesterday operator arguing with innocent driver lead to me beign dropped randomly in the street because the operator was rude and useless (she never called me to book another car even tho she forced the driver to cancel the trip). Today i left my scarf in the vehicle and a very rude (same lady) and unhelpful operator suggested I call the police instead of offering real assistance(scarf is gone).....definitely bad business and no regard for their drivers or customers. The worst part is its her job to assist customers resolve issues instead she's seems to be a real problem for both drivers & customers..Michael"

"The driver overcharged my friend and I and when raised directly with the company, he had no recollection of overcharging us and there was no way to track this, as we paid cash. I wouldn’t feel comfortable using this service on my own when the driver wasn’t honest or trust worthy. I had also text the driver, when we had just been dropped off, to say he overcharged us, be ignored my messages and phone calls. Wouldn’t reccomend this company."

"Avoid using The Keen Group taxi service to the airport or for any important appointments for that matter because “on-time delivery “ is not their strong point. We were so disappointed with them yesterday (October 30, 2022.) We ordered two cabs to accommodate 5 passengers as they did not have a vehicle large enough for all of us. Fortunately one driver arrived, unfortunately the other driver did not, despite consistently being told that he would! We waited approximately 45 minutes before flagging down another taxi service. Fortunately our flight was delayed and we made it, everything worked out. Avoid the hassle we went through as these guys are not reliable! Good luck! Be safe!"

"I had the most terrifying ride of my life from the Keen group. My driver and the car smelt strongly of BO, the driver went over the speed limit (significantly) the whole way, pulled multiple illegal manoeuvres, almost caused several crashes, was swerving the entire time, and was literally falling asleep at the wheel. To top it off, he didn't follow the route that was booked, didn't tell me he was going a different way, and the app doesn't allow you to share your ride with friends/family. The whole time I was freaking out and messaging my friend, sending her regular updates so she knew what was going on. I emailed the Keen Group immediately after to complain, and have yet to hear back from them. This is probably the third time I've used them and this one experience plus the lack of care from the company means I wont be using them ever again."

"Have been let down by Keen before but HAD to use them for a pick up from the airport today. Absolutely useless. Same dodgy service no one there to meet me at T5 , driver still in Putney at 12.30 but my plane landed at 11.30. Has happened time and time again. Thought they might have sorted it out, seems not. If you are a business traveller please avoid. I’m now late for a very important meeting.. I’ve never got a replacement driver or money off next booking and I was a regular user. They’re not bothered about their customers, even the regulars."