Minicabs.co.uk 539-541 Kingsbury Road, London NW9 9EG

"I have been using this service for almost 10 years and in general is is reasonably good. However, today the driver waited at the wrong door and didn’t even bother to call me until 2 minutes past my time I had to call your office to get that sorted. Also, driver lacked the basic courtesy of helping the bag from the dicky and didn’t leave his seat!! I have some back issues but I managed well as the bag was light but I wonder if any elderly or needy will get his attention in the future."

"Mohamed Aslam was really nice today, offering me a bottle of water and also carried all the luggages for me from the airport arrivals to the car park. He offered me coffee and tea too but I kindly rejected. My phone was not working for some reason so he could not reach me but he did not complain about this and was very considerate. I would recommend this company and will definitely will use this service again - I will call to ask if I can book the taxi with him. Thank you Mohamed!"

"Great service! Booked a cab the night before for an early morning airport run, got a text about 30 mins before the pick up time to let me know driver was on the way, arrived 10mins before and was very polite the whole journey. Very efficient and cheaper than a few other cab companies around the area! Would use again!"

"Although the receptionist got the pick up address wrong, the driver Jawad made up for any issues, and he was a delight. He was polite to the extreme, well mannered, and a good companion on the journey, this man is a credit to the company. I would be more than happy to journey with him any time I come up to Lobdon. In fact, I would demand he be our driver."

"I have never had any significant negative experiences with any company or individual, but I’m genuinely disappointed in the customer service I experienced today. I called them today and the person on the phone was absolutely unhelpful. First of all, when I told him all the details, he did not even say anything back to me. This is poor customer service and it would be better if he simply acknowledged that I was speaking with him. Second, when I asked about pricing he told me that I was shouting at him… why would I ever do that? Finally, his attitude was ridiculous and so poor for someone in charge of customer service at such an important company. In short, it is obvious that he lacks customer service skills and has no desire to help others; his attitude reflected this lack of professionalism. As such, I will not be using their services again or referring any friends or family members who might be interested in booking with them. It is extremely unacceptable for any company to treat its customers this way; therefore, if you are having a bad day at work do not take it out on others. Thanks!!"