L. A.R.K. SOLICITORS 33-35 Daws Lane, London NW7 4SD

"They lost our passports!!! Not sure how that's even possible (especially after I expressed my concerns but Joanne assured me that they would be sent back securely) but they did... and then tried to blame the post office for not giving them a receipt rather than taking responsibility for their very poor handling of such important documents. They paid for us to apply for a replacement passport and they paid for the flights that we had to cancel (we were going to a friend's wedding in Portugal that we missed because the passports took so long to come back). Joanne became defensive in her emails to us near the end of the conveyancing transaction and no compensation for any kind for the upset and stress caused, not even a discount off her fees for our double conveyancing transaction, which we were extremely disappointed by. Service was equally poor overall to be honest- we had to complain more than once due to Joanne being away or difficult to get hold of and her assistants not following up on things properly. We found that we weren't properly advised as the transaction proceeded step by step and thought this was something that could definitely be improved on - for example, a clear overview of the whole process and explaining things clearly at the very start of the transaction would have helped. Very disappointing as she came recommended by my partner as he'd used her about 4 years ago and was impressed, but things were very different this time and we were both disappointed overall. We felt it was important to give an honest review of our experiences for others to hear."

"Joanne was absolutely fabulous. Good communication throughout the sale of our property. Made the whole journey of selling our property a breeze. Kept well informed and provided advice and guidance along the way. Highly recommended."

"Brilliant conveyancing solicitor! From start to finish Joanne has been fantastic. She has been patient in explaining the process at each start and answering my endless questions, quickly and in a way that is understandable. The sellers solicitor was incredibly difficult and uncooperative but thanks to Joanne's diligence and persistence, going above and beyond what most solicitors do, we managed to get the purchase over the line on the deadline. I am hugely grateful to Joanne for all her help, hard work and kindness. I cannot recommend her more highly. Thank you again!"

"We were not happy with the service we received from Joanna and her team. It sounded professional at the start but unfortunately it was downhill from there. The communication from LARK was terrible. Calls and emails went unanswered for days. Joanna seemed unaware of basic customer service, and whenever we actually spoke to her, we were treated like an annoying problem. When the contracts pack was sent through, I thoroughly read through and highlighted errors. We were buying a property after all! There were errors like the name of the solicitor was wrong in the lease. When I informed Joanne of my findings, she said angrily 'All you need to concern yourself with is the price'. The day before contracts were being exchanged, we emailed Joanne (I think the only solicitor in the office) and only then she told us that she was going on holiday - the next day. She dumped all of her work on a locum solicitor, seemingly without explaining anything about our case. We had to explain who we were and that we were due to exchange and complete on the purchase that day. We are even more shocked at LARK's service after finding another solicitors company, for another property, who are very helpful and efficient."