North Kensington Law Centre

"Very helpful and professional! Thank you, Mr Cassim!"

"Have been ignored on so many occasions. Waste of time"

"They helped me with financial matters successfully in the past so I am grateful. Pity they are at capacity for housing matters."

"I would like to say one of the lawyers helped me alot I saw him about 4 times. He tried his level best to help me. He told me as this case was difficult as the DWP did not to listen to what I went through domestic violence which impacted me for my appeal. He wrote a letter stating that as well to them he told me that he wrote to my GP to get letter regarding this."

"I was referred by Greenwich university law centre and I had to wait 1 month just to speak with a solicitor over the phone, finally I managed to speak with mr Franck kingala, I was advised by him to send the information via email which I did on the same day 15/2/2021. I was told by Franck kingala that he was extremely busy due to staff members leaving - which is nothing to do with me. 3 weeks went by and I did not hear anything from anyone, 0 communication although during the initial conversation I was told that he will send a confirmation of receipt of my emails which he did not do and also said we would have a consultation on Microsoft teams. From that point I did not hear anything so I had sent a follow up email on 08/03/2021, I did not get any receipt of my email, I forwarded the same email on 10/03/2021 and then called into the centre to see if I could get an update. When i called the receptionist Lola bellieni was incredibly rude and patronising and seemed she did not want to assist in the matter. She then said she would get back in touch once she had spoken to Franck later that day, she did not. I then received a letter via email brushing me off and stating incorrect facts saying they cannot help me with my challenge. I called back to speak about the letter with Franck and the same receptionist Lola answered the phone, once she knew it was me she became very stoic and said I could not speak to Franck, I put my wife on the phone and she managed to get Lola to put us through, I spoke to Franck about the discrepancies in the letter and he nonchalantly apologised. I do not feel that my case was looked into as if I did not get in touch to find out what was happening nothing would have been done and all Franck did was take points from information I’ve sent him, copy them onto another letter and send it back to me to brush me off. Very unprofessional and would not recommend. I do not want any response apologising, do not try to make it look good online."