The Spires Serviced Apartments Edinburgh

"Very dirty place, cleaning is not regular, there are mice in the apartment. Bad smell from the windows in one room from the café ventilation. Very noisy, especially while taking bins, it was difficult to sleep or you can get up in the middle of the night from lots of glass thrown to bins. Good kitchen with all that you need but the fridge is too small. As for me, I can tolerate most of this, even the odour of dead mouse in a bedroom but not alive mouse, I was really scared."

"Good location in city centre. Noisy at night but that goes with the good location. Spacious appartment, everything is in place what should be there. However, it would be nice also when it as clean. Kitchen floor and furniture were not clean at all. Oven was very dirty. Sink of the shower is very dirty so that after 2 minutes showering you need to stop to prevent the water flooding into the bathroom. They speak about a daily service, however we did not see anybody. If the cleaning material had been there, I would have immediately started to clean the apartment."

"Apartment was nicely decorated and fairly modern looking. Had all the standard amenities EXCEPT it was way too hot, there are no fans and no A/C and the windows only open a crack because they have stoppers installed. Would not recommend staying during the summer."

"Absolute disgrace. Arrived to no one in reception. Used buzzer to be told the keys for our apartment were in the safe. Checked safe and our keys weren't there. Had to wait an hour with our luggage for someone to arrive out a taxi with the keys. We had a prior engagement for my wife's birthday which we missed due to no fault of our own. When we brought this up to the Spires we were told nothing could be done. No apology was issued and no compensation offered although we were £95 for the night to stay there and also £60 for tickets to our tour. Joke of a company. Avoid at all costs."

"Great rooms, clean and modern. Would be 5 star, but the first night we were in the room which was right next to the club next door and it was so incredibly noisy, however the lady at the reception moved us into a new room and was very understanding. Would recommend (just not apartment 6- the noisy one)."