Samsung Experience Store

"This place doesn't fair so well on Google reviews but I want to add my experience of the store. I had to return my Z Flip 3 for repair and found the staff to be very friendly, approachable, professional and knowledgeable. My phone was repaired and ready to be picked up inside 8 calendar days, and it's working perfectly now. Thank you Samsung Experience Bristol."

"Went in store yesterday to buy new tab for myself and was looked after by a guy named Corey. He was the most helpful and explained everything step by step about laptops and tabs. Was very polite and patient. Overall I had great experience and hopefully it will continue. I am a bit worried regarding all previous reviews here, but hopefully it won't be my case. I was happy with my experience."

"The was the WORST customer service I've EVER received on my life. Was booked in for an appointment, when I came in I was ignored for 10 minutes by all staff before being told to come in the next day at 10.30 (they didn't even open til 11, thankfully I checked before turning up). Got there at 11 the next day and had to wait for 45 minutes. Phone was taken in, I was told to expect to pick it up in the next couple of days. 3 days go by. I wait on hold for 2 hours to try and get an update on the return, never get through. Receive a text telling me to go into store, I go in and am once again ignored by staff. I go and ask if my phone is ready to be picked up - am responded to very rudely and asked for my ID. When I ask why he needs my ID to check on a repair status he says 'if I don't know who you are, how am I supposed to check on the phone?'. Very unnecessary tone, I ask to speak to a manager. He then goes and comes back to tell me my phone isn't ready. I ask why I was sent this text if its not ready yet, he says he doesn't know. I ask when my phone will be ready to pick up and he SHOUTS at me in the the store 'YOU'LL GET IT WHEN YOU GET IT, WHAT DO I CARE?' before saying he's done with with me and walking away. Utterly disgusting behaviour. I ask another member of staff if they can get a manager, am told there is no manager on site. How convenient. From the other reviews I can see that the person in question was Alfie. Arrogant, awful little man. If you value your time and/or mental health avoid this store at ALL costs. It looks pretty but the experience is hell"

"Absolute Rubbish service Booked an appointment 2 weeks earlier to change the screen protector on my z fold 3 . Drove from Bournemouth to Bristol ( just to be able to collect my phone on the same day ) They told me because of the busy weekend ,they don't have any screen protector in stor and they have to order !!! When you book a phone to change the screen protector, you must make sure you have one . Really disappointed. Even 1 star is too much. Store manager didn't seem to care much , she offered to book another appointment like I have nothing else to do or I leave just few miles away from the store"

"Beautifully laid out store, where you can gain a hands on experience of your next Samsung phone, pad, computer or other Samsung items. It wasn't busy at approximately 10.30am on a Saturday in August, which made it a good time to browse. The manager came over and offered to help us and I explained that Samsung phones are a special interest of my son, who was with me at the time. I thought she might give him some time and a little chat and maybe a brochure or too but she walked away without another word. Shortly after I had been taking photos for this review, the manager came over and told me we couldn't take photos as it was private property. In short, I found the looks and presentation of the shop excellent and I found the manager alienating. They do offer a 10% discount for students though."