Castle Residential - Sales & Letting Agents Paisley

"Castle provided a very good service and achieved the aim of finding a quality tenant within a reasonably quick timescale, which included the Christmas and new Year period (I assume a period of low activity). The property was originally priced at £1250 per month. While activity appeared to be high, finding a prospective tenant to go that one step further proved difficult, which indicated that this figure was too high. On reduction to £1190 per month activity picked up and led to a tenant going firm relatively quickly. On the minus side, perhaps communications between Castle and ourselves could have been a bit more proactive, though this did not affect the achievement of the end result. There were also a couple of administrative issues with the tenancy agreement which were successfully resolved by both parties. The staff at Castle were very good in their interaction with us and gave us the impression that they were working hard to look after our interests."

"Had been a tenant with Castle Residential for 8 years up until the middle of 2022. The team at Castle Residential have always supported me fully thorughout my tenancy and ensured any issues were raised with landlord and taken care of. The whole team were always supportive but will pick out Daryl and Jax who made a massive effort, especially towards the end of my tenancy. Would recommend using Castle Residential if you are looking to rent a property."

"Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the flat and it was still not complete when they informed me of a £100 rent increase. So i put my notice in and they left me with all bills for your flat after they moved me into temporary accommodation. AVOID this company."

"They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. The flat was infested with rats that I forgot to chase them for the opening inventory to my detriment. When I moved out I got a 160+ image closing inventory and a bill to exactly match the deposit I had given them. I obviously challenged the decision and it went into arbitration with Safe Deposits Scotland. It was here that I saw the moving in inventory for the 1st time. It looked as if the flat had been newly furnished which was an absolutely filthy lie. Safe Deposit Scotland is in these guys pockets as well. I quote the exact response from Safe Deposit Scotland here. "While we take cognizance of the fact that the tenant didn't get a moving in inventory, it is the tenants responsibility to get the flat upto an expected quality". No where did Safe Deposit Scotland say there is no evidence the opening inventory was not provided to the tenant therefore the veracity of the agency's opening inventory can be accepted as valid. Result I lost the £500 I gave as a deposit. Got 0 back due to the fact that Safe Deposit Scotland are co-conspirators!!"

"WARNING!! DO NOT TRUST THIS COMPANY. The representatives of the company are complete scumbags. They will lie through their teeth so they can earn money by doing the absolute bare minimum requirements to gain tenants. Their pictures on websites like Zooplankton and RightMove are old and misleading to what the properties and units actually look like. Being foolish and renting with these crooks taught me that. I had recently moved to Glasgow to study and the only obstacle in the way of setting up a life here was finding housing/accommodation in Glasgow during the ridiculous competitive housing crisis currently happening. I thought I had gotten lucky with Castle Residential and the property at 4 Barfillan Dr with what appeared in the Ad on RightMove. The Ad posted pictures of a clean, maintained unit with a nice general layout of the flat. That was the idea of the flat I had until I collected the keys and got into the property. Upon entering the property I noticed the floor was sinking in some spots, there was dust, sticky residue and stains all over the flat. There were damages to the wall and baseboards including cavities in the baseboards. Windows, baseboards and some of the plumbing wasn’t sealed properly which can lead to pests and rodents inhabiting the flat and for fluids to leak out of the plumbing. There a musky odour that resided within the unit and goo on cupboards, floor, wall, the furniture and the general area of the kitchen and bathroom. Absolutely disgusting, it should be common sense to rent a CLEAN flat to any new tenant and should be maintained that way. The bathroom shower had debris and dust, the toilet and surrounding area had URINE on and around the toilet!!! Tried to clean it and noticed fluid was leaking from the bottom of the toilet onto the floor making me think the toilet wasn’t sealed properly. I had one safety concern in the unit and I’m pretty sure I spotted asbestos in the unit. I’m not qualified to say it is asbestos but anybody at Castle Residential isn’t qualified to tell me it is either. When I had asked about the asbestos, they claimed it wasn’t without any evidence or documentation to support the claim. They also neglected to send qualified personnel to test if it was, which raised a lot of RED FLAGS. This isn’t the only unit with issues I’m sure because walking down the street in the same building on the first floor, you can see through the window that the roof of the first unit collapsed and everything above it fell through. There are too many concerns with this property that I just wanted out and to have my money back the exact day I collected the keys, what a joke. In terms of trusting this company, I recommend none of you trust this company as far as you could throw them. Upon arrival to Glasgow I gave Castle Residential a call regarding how soon we could move into the flat and the answer was on the 7th which was 7 days after I arrived and the reason was from EMMA “The flat has to be professionally cleaned”. Due to that we booked a hotel for an extra 4 days because the flat was supposed to be PROFESSIONALLY CLEANED. However, from what I had explained above, that was not the case. Castle acknowledged that the unit was disgusting and not up to standard and offered to have a cleaner show up at 8:00pm on the 7th. I thought it was strange that a cleaner would work that late to begin with but I had hope that we could get these issues resolved. 9:00pm rolled around and the cleaner didn’t show. Complete negligence on Castle Residential to say something will happen TWICE and nothing. At this point I had lost trust in Castle and asked for my money back. I ended up paying them an extra £10.00 which they stole and won’t give back because they failed to mention that they aren’t responsible for paying their own banks fees, not my banks fees, prior to them taking my money lying about the amount they had received. I provided bank statements to disprove them and it made no difference. Don’t trust this company, your best interest isn’t their best interest. They just want your money."