Nuffield Health Glasgow Hospital 25 Beaconsfield Road, Glasgow G12 0PJ

"The experience I had at Nuffield was so traumatic they cancelled my surgery 23 hrs before! I booked time off work so did my mum a receptionist called me and told me. I have a bleeding disorder and the hospital told me they had the facilities and it wouldn’t be an issue, then back tracked and said they could no longer proceed once the money had been paid and everything had been finalised. In my medical screening before the op the person in charge googled what my disorder was. Medical negligence from the staff and surgeons has now left me in a deep depression. I cannot stress enough how bad and unprofessional my experience was and would advise anyone to stay clear"

"I was in for a full knee replacement early January and I can honestly say the full experience was a pleasure. From the pre-op with Paul to the procedure with Dr Gupta and then the aftercare with the various nurses and staff and let's not forget the domestic team, Josephine and the girls . I was in on the Wednesday morning at around 8am and back up in my room eating a piece on ham before 11am.Dr Gupta is a genius and I would highly recommend him. Every person I dealt with throughout my stay were lovely, that lovely I didn't want to go home.. Since my operation I've had to attend the Nuffield for various follow ups and again everyone has been brilliant. Judith the physio is very attentive and a pleasure to deal with. If you are considering using the Nuffield I wouldn't hesitate."

"Wish I had never set foot in the Glasgow Nuffield. Absolute shambles of a hospital. I had Ivf treatment here, they have since merged with another hospital. They failed to carry out compulsory blood tests at the start of my treatment. This resulted in complications and lasting emotional trauma which will last a lifetime for me. So, regardless of whether the fertility clinic is still here or not, I am still living with the consequences of their actions. They actually offered me counselling in the same building where I had my treatment! I don't think ANY of the staff that I dealt with actually have a conscience. The fertility staff may have moved to another building but I have had many dealings with the current director. I put in a complaint and never even got an explanation nor an apology. The director is rude and quite frankly does not care and lacks compassion. Let's hope you don't have to deal with her as you won't get anywhere. Took this hospital over 4 months to obtain my hospital file, which meant I had missed the date for taking this matter further. How convenient! Oh but the file was 'off site' was the excuse for that matter! Incompetence at it's best. Lie after lie after lie and they brush everything under the carpet. Disgusted with this hospital and the staff I had dealings with, wish I had never stepped foot in this hospital. I do not recommend this hospital. I hope the staff from the fertility clinic read this, I would just love to know how you live with your conscience? You disgust me. Do you have any care or remorse for what you done."

"Reception staff were perfectly friendly and COVID precautions were meticulous. However, I have paid £210 for an ENT consultation with John Marshall in *September 2021* with a view to having a simple, short and minor procedure that, from past experience would make an immense difference to my quality of life and allow me to do my job better. Mr Marshall told me nothing I didn't already know (as someone with long-term ear/hearing issues) and agreed that I needed the treatment. The next contact I had was from an admin staff member weeks later, checking I was all ready for my surgery in a few days – an appointment I had not been told about, on a day when I had a wedding to attend and so couldn't make. When I explained this, I was told that I had said I was "always available" – which isn't the case at all. And, given the need to isolate for days beforehand for COVID reasons, it seems bizarre that I was expected to drop everything at a moment's notice. It has since been utterly impossible to contact Mr Marshall's secretary, despite over a dozen attempts, to rearrange. It feels as though they're quite happy to take the £210 for a 5-minute consultation – and have decided to move on from me. Even hospital switchboard staff acknowledged that they had been unable to contact his secretary on my behalf. I even delayed payment of my initial bill in the hope that Mr Marshall's secretary would contact me, but to no avail. I saw similar reviews and thought that, with such a quick and simple procedure, this wouldn't be the case here - but I was wrong. I'd advise against using Nuffield."

"Excellent service, professional doctor, lovely nursing staff"