The Bruce Hotel

"Attended a meeting and as leaving building was rudely advised by a female member of staff that we would have to leave as it was closed to public due to asylum seekers being accommodated there. The manner which this was done was not professional and I can't understand why they would book a meeting room out in this instance. Building is also very shabby and unkempt ."

"I would not give it a single star stayed for one night thers was bad smell of urine in landing and lift this place has turned it's back on the people of eastkilbride and we want forget it ."

"Room was shabby and poorly maintained qitht the toilet seat being wobbly with some urine stains on it. The room stunk of cigarette smoke which lingeree throughout my stay even though the very nice lady on reception gave me a bottle of sir freshener. Bed was comfy and I actually slept very well. Breakfast was simple but ok however the lady serving was rude, abrupt and could do with a few lessons in customer service and relations. My company will not be coming back unfortunately"

"Wish there was negative score option available. Shower was not working, complained, 3 days later room changed, was moved in to even a worse room, toilet wasn’t flushing & shower was worse than the first room. Complained again, reply was “oh we don’t check that, if it’s working or not”, we will change your room. Top it all up was the behaviour of the receptionist guy in the evening, in his opinion (in a supersonic tone) asking for viewing of the room they were going to put us in was “attitude problem”, so decided to check out there & then. Plz avoid at all cost, they don’t deserve your money."

"This is a basic hotel and does need updating in parts; however, the staff were very friendly, the bed was spotless and the room was clean. It is in an ideal location and you cannot complain at the price - we will be back!"