Macdonald Crutherland House and Spa

"Lovely building and the reception area was decorated well for Christmas. Check in was straightforward and easy and the staff friendly. Our room was spacious and clean and had a good supply of tea coffee and milk. The room did need some TLC. The wallpaper was stained and torn in places and the extractor in the bathroom was loose and sounded like a plane taking off. Our room was cold but there was a heater which helped a bit. Breakfast was great; a good supply of buffet items which were delicious. Bacon, sausage, scrambled eggs, mushrooms, beans, potato scone and also a selection of fruit and continental breakfast items. We used the pool and steam room which were great. One issue were the lockers. They're operated by individually issued wristbands. Mine wouldn't open my locker but a fellow resident managed to open mine with theirs! Not great security. Overall we had a great stay and got a good deal on it. Just a bit of TLC would make it perfect."

"Overnight spa break for 2 started with waiting very long at reception to be checked in as the hotel is severely understaffed, followed by discovering that the window in our "deluxe room" is broken, basically had to sleep with an open window while there was an awful storm outside; sink in the bathroom was jammed and unusable, had to brush teeth etc over the bathtub; neither of the staff actually showed any interest in helping get these issues resolved; the spa is very dated, hasn't been cleaned in a long time, visible cracks etc on the ceiling definitely not luxurious or any remotely fancy. The facilities and bar area are very very non hygienic!!! Dinner was the most pleasant experience of our stay, lovely food, however again pretty understaffed 2 people were serving and hosting all guests. Just don't book it for overnight spa especially, as the price of the packages is far too high for what you actually get for your money."

"Stayed for four nights at beginning of November. Staff all very helpful and pleasant; all areas of the hotel were spotlessly clean; room was spacious with very comfortable double bed and bathroom had bath and shower over, both of which had very good water pressure. The room was cleaned every day, and the cleaning was done properly, not just making up the bed. Breakfast was excellent (better midweek than weekend). As we were visiting family we did not eat in the hotel after breakfast except one day we had soup and sandwich which was perfect for what we wanted. The hotel was not at all busy so the catering was very impressive for the two of us. The spa is lovely, good pool, well regulated steam room and sauna. Grounds are lovely. We couldnt find fault with anything and would definitely stay again in the future."

"My friend and I booked the spa & lunch as a little relaxing treat before us nurse go back out on placement and it was exactly that… chilled and relaxed. The staff couldn’t have been more friendly or helpful, literally nothing was too much bother for them. The facilities were clean and inviting. I would definitely recommend for anyone looking for a little me time…"