Holiday Inn Express Edinburgh - Royal Mile, an IHG Hotel

"Wonderfull Hotel. we stayed 4 nights and it was great. Directly on the Royal mile. Best Location ever. Kirsty and her Team are so Sweet and nice. Top Service good Breakfast and very Clean rooms. It was not my last visit here."

"Good hotel /breakfast was amazing// rooms small// front desk was great// the millionaire bars are legendary// Overall a great 5 day stay // if you're from the US. 1. They have the lights attached to a switch. You have to leave your key in it so it works. 2. Read the air conditioner instructions in the plastic thing on the wall. 4 days in a sweat box, it was so hit and uncomfortable, and then I read the instructions ( ha!!) 5th night first great night sleep. Overall, it's a good hotel, but there is no gym to work out in. Only really big negative for me."

"Great friendly staff and very helpful. Room was good for the price and it was quiet! It had everything we needed from tge room. Breakfast was very good. Lots of it and very nice. Would stay there again!"

"I've stayed in a lot of Holiday Inns, and this one was the only one I've had major issues with. First they got our status level wrong and argued with us about it, we had just come from a different Holiday Inn Express were they recognized our IHG status no issue. Second, they gave us a room directly across from the elevator when we specifically requested one far from an elevator. When we called down to ask for a different room, they told us to come down and they would give us a different room. We went down right away and the person said they couldn't help us until the manager was back which took 30 minutes. Manager was not apologetic. Bad customer service skills, definitely the worst of any holiday inn I've stayed at. Also, maybe don't be so snippy in your responses to negative reviews. If you don't like working in the hospitality industry maybe consider a different career."

"I had booked 5 rooms during the Fringe Festival. We arrived mid morning and upon arrival, Gabriela was one of the ladies at the front desk to great us. She did a great job in helping us get checked in, getting a room for us to leave luggage and checked us in to our rooms for later that day. She gave us suggestions as to where to eat and things to do while we were waiting for the rooms to be ready. Thank you Ms Gabbie. The hotel is in a great location. Close to where you want to be, yet away from the city noise. The rooms are small and simple, but we were only there to sleep. The breakfast was good. The hotel and staff were very great. Thank you for our stay."