Earl Grey Dental Practice 42 Earl Grey Street, Edinburgh EH3 9BN

"Avoid this place. Obviously short of staff, receptionist is acting as dental assistant and answering calls simultaneously. If you want to call them to book an appointment good luck with it... one would also question the dentists expertise. Poor service"

"Dreadful customer service. They closed the practice for the day and never called to inform me. 24 hours AFTER my appointment, they finally rang me. No apology. They simply said they had to reschedule. They have a tendency to cancel appointments on the day, though. Dentists are either "ill" or "on holiday", and so they give you another appointment 3 months later. My dentist keeps changing (not a good sign!) and the new one does not communicate at all. You are left in the dark!"

"I have been to the clinic a handful of times in the past 6 years, mostly for regular check ups, clean and polish and a once to change a filling. A special thanks to Dr Gagan Gill who was very professional, conscientious and patient every single time. Overall, I am very happy with my experience over there."

"Ridiculous service. I booked an appointment two weeks ago and I redivided a text today that my appointment was canceled. When I call back to reschedule they told me that they don’t have available appointment and I have to call back and reschedule next week with potential appointment to be in August with no guarantees. I am in pain for two weeks and they told me that my case is not so important to be seen from a doctor. I believe you want me to have a more severe damage to my teeth so I have to pay you more money so you can treat me ?? That’s sounds ridiculous. Now I have to spend money to travel abroad so I can be treated from a doctor. Welcome to the UK’s health system. I am not coming back."

"The team will judge if you can pay for additional treatment if you are or not a NHS patient, without letting you know. Will not discuss your case or severity of it even though you have been their patient for more than 5 years. Will not tell you if you urgently need further treatment or check up, or give you options. Will only do whatever is on the book and not discuss or inform or anything else. Makes the phrase of "getting a second opinion" ever more relevant. Don't go there"