ProCook

"Nice layout of the shop and looks really clean and well kept. Good range of products and I was able to just walk in with a rough idea of what I needed and find it. Staff weren't chatty but I prefer that anyways. Good enough prices ."

"With service like this Pro Cook will go from strength to strength. I visited this store today and spent two hours on seriously delayed public transport getting there. I asked the two sales' assistants behind the counter for what I wanted and they both stated that they did not know if Pro Cook sold what I wanted. Neither of them even bothered to say that they would make enquiries. When I made the point that they had obviously been trained to a very high standard, one of them grinned. Whatever happened to Sales' Assistants who are interested in their jobs, who realise that their continued employment is dependent on providing customers with excellent service and first class information. I telephoned Pro Cook Customer Service to complain about the situation and expected an apology. The absence of an apology was breathtaking! Arrogance! Instead, the person to whom I spoke just wanted to secure a sale: no apology but unvarnished money grabbing. I declined to spend any money after my time had been taken for granted and told the person to whom I spoke that I would go to John Lewis instead. How I wish I had gone to John Lewis in the first place."

"2 weeks ago I bought my first flat and needed to buy a gigantic list of stuff to use in the kitchen, from plates to pots. I want to say about 40+ items. I went at 9am l, to make sure I had a chance to see everything. DEVON, the saving grace that’s she is, was my own personal shopper. The amount of information and help she gave me was unmeasurable(they didn’t have a big enough measuring jug for that) and helped me decide on the right things I needed and explained all my options. The pans, the knives, the crockery, everything was shown and explained. She even offered to get one of the bowls from Livingston for me that was missing from my beautiful bone China set. The amount of stupid questions that’s she answered, she deserves a culinary Nobel prize. I use almost everything that I bought and I love them. The products are amazing and the service was even better."

"Good selection. Well laid out. Staff were lovely and you get a 1 year guarantee for the items you purchase. Great to have a store nearby where you can check the items before buying them vs ordering online."

"Really helpful staff, beautiful selection of kitchenware from Japanese knifes to a simple mug they have it all ."