Superdrug

"No testers or help around at the make up station + very rude (aggressively rude) and unhelpful employees! I was left shocked and surprised at the same time as I couldn’t understand why people like that are serving customers! My experience at this store has put me off if using Superdrug’s!"

"Staandard drug store with goods at an affordable price. Convenient location. Pharmacy counter not always manned!"

"Just had the most horrifying experience at Superdrug Wimbledon. Honestly, I generally have very low expectations for Superdrug’s customer service but this experience was just too much. I was looking at lipsticks and pick up a lip gloss that was open thinking it’s a test tried on my hand then suddenly a lady came out of nowhere and started shouting very loudly at my face, it’s not a tester, it’s not a test, it’s not a test… at least 3-4 times. It felt patronising and extremely rude. It’s like I am deaf! Firstly, this behaviour is totally unacceptable. Secondly, the only reason why I would buy lipstick in store is because I could put some on my hand and see the true colour as (just like everyone who wears lipstick knows) colour inside is 99% different from the colour on outside or in display. So if I can’t test it and Superdrug is not providing tester, well Superdrug might as well close shop and we shop online!!! It’s heartbreaking as I love shopping in store and I prefer human interaction but it’s not worth it if I am going to have to buy something without seeing the inside it just like shopping online. In this case online shopping is the better option. I have been living in Wimbledon and shopping at this Superdrug for over 15 years but sadly, I am going to avoid it at all cost from now on."

"Find the staff are there more to socialise than to provide a good service. They wear something like Bluetooth headsets to chat to each other about personal stuff, which I'm sure is fine when the store is quiet but honestly the guy that served me wasn't paying any attention to what he was doing and was carrying on with a conversation whilst scanning my things. I find this behaviour really rude. I have worked in a similar customer service environment myself in the past and would never have acted this way."