Lloyds Pharmacy Fulham Palace Road, London W6 8RF

"It’s almost irresponsible to send prescriptions to this pharmacy. The waiting times are over 1 hour"

"More than an hour to collect 1 item The worst part u can't buy it from any other pharmacy"

"The wait on the board said 20 minutes and the two ladies on tills one with a headscarf and one with longer hair both of Asian decent, were talking non stop while serving me talking and laughing about something. I was told to wait outside for 22minutes and a lady came out and said I had to wait a little longer because they had to clarify my medication with the doctors which will be extra 10-15 minutes. I’m total I waited for 1 hour and 30 minutes. The waiting time is too long and the staff there aren’t working sufficiently enough."

"The worst pharmacy, ever. Incompetent staff who always fail to deliver. They even dispute and refuse the consultants’ requests and prescriptions. 4.5 hrs, today, since they had received the prescription on their system and inspite they have failed to have it ready. I had a long wait outside and after a long chemo session until they prepared it. A few weeks ago, they did the same exact thing, which had resulted in delaying my discharge. The consultant has discharged me at 13:00 and by 18:00 at the change of shift, the doctor realised that I was still waiting. What hurts more is that good and efficient staff keep apologising for Lloyds pharmacy’s failures. For more than a year now, every week, they make me wait long for my prescriptions, this is if they decided to release them. Unlikely this will change. Complaints about them are most abundant but somehow they still win their contracts."

"A most professional and hardworking Team of Staff headed by Lamine. I've witnessed people complaining at having to wait a short time for prescriptions, which is unfair considering they've usually come directly from the Consultant. To their credit, the staff have always handled these situations calmly and patiently, and daily manage to dispense 100's of prescriptions within an hour! It just makes me sad how people can be so rude and unappreciative of a professional Team who constantly work so very hard to dispense so much medication each day! It's not like the job can be rushed!! All staff deserve appreciation and good behaviour rather than winging complaints. Thank you for my 2 years of top service!"