Tesco Pharmacy

"Before I start I’d like to say I rarely write reviews unless I feel they are 100% warranted, I’m not 1 of these people that have nothing to do so try to make myself busy critiquing. I don’t think I have EVER collected a prescription from this pharmacy with ease, both myself & Daughter are unfortunately on needed monthly medication so is no avoiding it. Every single time there is a problem, it’s normally “sorry no it’s not here u need to ring your GP surgery” - I reply I have already checked & the GP has already confirmed with me the previous day that it’s been sent so they then ask for address or DOB & low & behold like magic they find it!! (This happens pretty much every time). Bare in mind this whole process can take a good 20min & when U have a cue of irritated people also waiting it’s not the best!! On 1 occasion the lady serving even told me to ring my GP surgery there & then even though I showed her the email confirmation that had been sent the previous day. Once I had been on the phone waiting for GP surgery to answer the phone (over 30mins) the lady then ‘found me on the system)!!!! Next issue I face very often is items are not in stock so you are told to come back the day after, u go back & they say we don’t have the 1 u normally have but we’ve got a generic brand. This has happened so many times, I understand products may not always be in stock & I also understand human error on occasion but EVERY TIME ?!! I thought the whole idea of having your prescription sent to a pharmacy was so 1 could collect with ease, I can’t understand why such a busy pharmacy are not operating & ordering more efficiently? I have personally found the only time the place runs smoothly (for myself anyway) is if a young Asian guy pharmacist is working, he’s extremely efficient & quicker than the serving staff. I’d love to hear the pharmacy views on the above, I cannot believe I am the only person repeatably annoyed whilst visiting. Every time I collect I think I’ve got to move somewhere else & avoid this time wasting drama so I shall now be moving to an independent chemist in the local area in the hope that the quality of service is better & that I can actually collect medication easily & promptly."