Pizza Milano Wales 60 Ifton Road, Rogiet, Caldicot NP26 3SS

"Specifically asked for sauce to be on the side as i got it for my friend as i am allergic. They put the sauce on the burger therefore i couldn't eat it and wasted it and my money. When i rang up about it they said it wasn't their fault and were practically blaming me. Very rude staff , only good thing was the quick delivery."

"Placed an order at 8.15pm, rang at 9.20pm to check the driver wasn’t lost. I was told it would be another hour because they had got busy, but I could hear the conversation in the background that they had forgotten about the order. I said that 10.20pm would be too late as I had an early start at work the next day & was just told ‘what do you want me to do about it’ and that I would have to wait for a phone call the next day to refund the order. I would have appreciated them being honest with me over the phone that they had forgotten the order & to try to prioritise it. I don’t think they were trying to be rude or difficult, but it could just have been handled differently."

"Ordered twice within the last few weeks. First time we ordered our cheesy chips came without cheese. When calling them they answered ‘what do you want me to do about that’..with a disgusting attitude. The second time our order hadn’t arrived for over an hour so we called and they couldn’t give a time when the order would arrive due to the driver not realising how far away the previous order was. Awful customer service and be prepared to wait 2 or more hours for cold food."

"My husband always orders from here at least once a week always used to be nice. However this last year has been shocking. Food hasn't been the best sometimes cold and always some wrong or forgotten, also later then they say they would be. Ordered tonite again and was told would be an hour. Over an Hour later I rang was told it had just been cooked and they were waiting for their driver. 20 mins later still nothing knowing the fact my food had been waiting 20 mins I rang and cancelled. No offer of discount after all the years of loyalty of using them. Very disappointing won't be returning again. They have lost a loyal weekly customer."

"Correct order, arrived within the stated hour and very hot. Nice tasty food too and a really friendly delivery driver! What more could you ask for? Will use again, thanks! Edit: Used again and was told my order would be an hour to hour and a quarter. No problem it's a busy Friday night. However rang up after an hour and a half to enquire where it was to be told it was just about to be cooked. So already 15 mins late and not even cooked yet. Had I not have already paid over the phone I probably would have cancelled. Turned up an hour late. Pizza was however hot and tasty. Very mixed experience with these hence the drop in number of stars. Doubt I will use again on a busy evening if at all."