C W Sellors Jewellers of Chesterfield

"Management and team are extremely friendly and welcoming. Have not purchased Jewerlly with them directly and so cannot comment on the purchasing experience… Purchased a watch on CW Sellors online and asked if they would be happy to adjust the braclet. Before adjusting, I made it very clear I wanted someone to handle the watch with care. The manager took it upon herself to really ensure she did not damaged it and treated it with so much care. As I waited for the watch links to be removed, staff members really went out there way to make conversation… These are clearly very well trained professional individuals. If I was to purchase a Jewellery item in the Chesterfield area I would definitely choose this store.. 5* customer service…"

"What a warm friendly welcome on the phone! I called C W Sellors at the Chesterfield branch to enquire about Georg Jenson earrings. The information shared was friendly, polite and professional not to mention really helpful in helping me decide not only what, but where I wanted to make my purchase. It turned out, I spoke to the manager , Claire. A great first impression- thank you"

"Rather unprofessional service - ordered a watch with a faulty movement. I sent it in for repair of the movement after just 3 months of having the watch. They finally after multiple weeks figured out it couldn't be fixed so they decided to send a replacement. The replacement watch (value of around £1.400) was then sent to my old address despite me advising them I had moved address and it had to be send to my new one. Further to this, they didn't even notify me when the watch was shipped nor did they send it tracked or secured. It was simply dropped in front of my old flat for anyone to take. Luckily, my old neighbor said there was a small package in front of my door so I went to pick it up. Extremely unprofessional and I will not be buying from these guys again."

"I purchased a ring from the C W Sellors store in Chatsworth House. I was surprised and upset to notice it had turned my finger Green within hours of wearing it, not what you expect from a £90 ring. I don’t live locally to chatsworth so returning in person was impossible. I called the Ashbourne number on my receipt, as there was no contact detail for the concession. They advised to send the ring back to them in the post for a refund to be processed. I duly followed the advice, sent tracked signed for with a covering letter providing all the details of the purchase, my details, and requested a phone call to sort out the refund I’d asked for. I noted via Royal Mail tracking it had been delivered on 30/11. I waited and waited for contact, none came. A week passes and I call the Ashbourne number again, someone takes some details and promises to call me back. No call comes. I call again the following day, speak to someone different who advises the refund might need to come from the concession, she takes my details again and promises a call back. No call comes. I give it a few more days before calling again, I speak with someone different again, give him my details again. This time he promises a call directly from the con session. Just over an hour later that call comes, from Claire who apologises sincerely for the issues I’ve had, takes my details, and explains the steps she will immediately take to get my refund completed. True to her word, Claire does exactly what she promised. Even going above and beyond by giving me her personal phone number to ensure there were no further problems. Can confirm the refund arrived in my account the following day. Thank you Claire, really appreciate you sorting this out in double quick time. I would give Claire 5 stars, but the service from the Ashbourne office 1 star."

"C W Sellors is the same company as W Hamond - I made an online purchase with W Hamond and seeing as they are the same company, same online shop, same head address etc, it just makes me more suspect about this company with the sad experience I have had. So to be clear, I made an order online at WHAMOND.co.uk who is the same as this retailer but they now refuse to respond to me even though they are breaking the law. ############# Such a shame. Quick delivery, good price... However they break long distance purchase laws. I purchased a Garmin watch, the X model to try. When it arrived I linked it to my Garmin account and tried it on to see how it fits. Sadly too big, so factory reset the watch and asked to rerun it. Customer services have said that due to joining it to my app, it means they won't accept it for a refund due to their Terms and Conditions.... Even though this breaks the long distance purchase laws! They just ignore any further questions asking why they are going against this law so I am now forced to take the lengthy option of Small Claims court. I could have simply lied and said I'd never joined it to the app as they would have never known, but that's not me and didn't see any reason to lie. Anyway, buy with caution from these guys."