Argyle Satellite Ltd

"Old driver decided to seach my 20 yr old daughter out on FB and 'follow' her on FB after she used the app to order her taxi journey this morning. I complained and the company were supportive and acted immediately to block this driver from picking her up again; but it has still left both my daughter and myself worried. I have informed Wirral licensing dept for clarity as I am unsure whether this constitutes a safeguarding or a data protection issue. Only ever had problems with timekeeping before from this company. Drivers have always been great. But this one .... yuk."

"I use the argyle taxis app to book and yet again I received no service. I needed one this morning to get to work. I booked the taxi via the app at 06:00 a.m and by 06:45 a.m I was still waiting for one. Although I appreciate that there aren't as many taxis on a bank holiday and so early in the morning, what I don't understand is why the driver accepts my journey and then cancels it? After 45 minutes of messing me around, I cancelled, accepted that I will be late for work and took public transport. I have been told that taxi drivers don't like to accept trips requested via app because they prefer cash as cash can be pocketed and no declared. I am dreading the anticipated stress of having to rely on taxis for work due to lack of services."

"Tried to book return journey from Manchester Airport but your card machine wasn't working, said someone would ring back. Still waiting. Luckily we don't need cab until January."

"Live in claughton village got a taxi that normally costs me between £5.40 to £6.00 to b and q got one this afternoon he drove a different I asked him why he said it works out cheeper this way ..fare cost £7.40 when I quired this he said he charged me 40 p for waiting time ...but this was still a bit more expensive than I normally pay ...taxi back home £5.40 a bit of a difference in fare ! I'm a care /support worker Christmas day I had to work agreed to paying double fare as this is the going rate over Xmas etc . .that day the tunnel was free ..and I wasn't expecting this to go on my bill but I was told it doesn't matter there's no change for tunnel today we still charge you Christmas day tunnel fare even though free ...I checked this with the office and this was confirmed they did charge for the tunnel on top double time even though the tunnel was free Xmas day"

"Abysmal. Taxi pre booked 8 hours in advance. When taxi was due I received a message to say taxi, a blue Toyota, was outside waiting the correct venue for us, but it wasn’t as we were outside waiting for it. Spoke to the driver (when I called HQ the message said your taxi is waiting for you press 1 to speak to driver) who said he’d be with us ‘in a minute’. Waited for another 5 minutes, then a blue Toyota arrived but picked someone else up, despite me speaking to the driver at the time whom sheepishly said speak to HQ. I spoke to HQ who said I’d cancelled the taxi and they couldn’t help. . A total shambles from disingenuous people who couldn’t care less. We only got home thanks to the generosity of a local person who saw and heard what went on and drove us back home and refused to take any money. I’ll never use these sharks again."