Impact Repair Centre - Bromsgrove

"Excellent service very quick and efficient repair was flawless"

"My car was in at Impact for crash repairs, and other than a slight hiccup where it needed to go back again for realignment (which was done by the next day & they left me with a nice courtesy car in the interim), everything seems to have been spot on. Special mention to Tina who is an A1 example of how customer service should be done and a credit to the company - she is patient, friendly, helpful and considerate; thank you Tina. Sean (Shaun?) who did the running backwards and forwards with my car was equally a total pleasure to deal with - really nice bloke, good to chat to. Won't hold it against him for leaving my radio on "Gold Radio" I think it was! Thanks again - hope never to need you again though."

"Amazing service. Got my car back better than how it was before it went in! The whole team are friendly and reliable, always got a answer and a update on my car. 10/10 would recommend to anyone!"

"Unprofessional and unethical company. Unacceptable bad service. customer service. Car was sent via insurance, quoted a different amount initially for repair and shooted the price by 30% after the work is done and convincing me that the total amount is below my insurance excess. They should ethically charge for the work involved. Also handed my car in an unacceptable condition with additional scratch marks on right bumper panel. Avoid this company. Totally unsatisfied customer..."

"I went today to get a quote for my car on some bodywork that needs doing after I had my car keyed all down the one side. I was spoke to very rudely by the woman in the office. Who first said, they are too busy to take on any work other than insurance jobs, then when I raised an eyebrow to this, she said unless I wasn’t desperate to get it done then they could book me in for April. I said that was fine as I could wait. She then said she would take my details for someone to contact me for a consult on the car. Whatever that means. So when I asked her for someone to look at the car today for a quote, she informed me it would cost £25. When questioned, she said that it is taking time out of the worker so I had to pay for it. She obviously didn’t want my business as it does say on the website free quotes. So I left pretty disgusted."