Companion Care - Oldbury 6 Oldbury Ringway, Oldbury B69 4ED

"Not a very good vets practice. Have a guess and prescribe is how I describe this place!"

"We came here from 2017 as our old vets were extremely expensive. They were okay with the routine stuff, but appointment times mean absolutely nothing to these people. Appointment at 2.30? You won’t get seen until 3.30. I’ve arrived 30 minutes early to an appointment and still had to wait 50 minutes after my appointment time to be seen. When one of our dogs started to develop a serious issue with her bowels they investigated several times and couldn’t work it out, costing us a fortune on the way. One time the lead vet gave her an injection before he told us anything about it or asked if we wanted it. He said she’d be fixed in 3 days (she wasn’t). We went to the counter and the injection cost £70!!! He just gave it to her without saying a word to us first. I was furious and complained but got a generic apology from the head office of companion care. Later on in 2019 when my dog was still poorly they said that this is just her for life now, this is just how it was. I refused to accept her being miserable and in pain was just how it was so I bit the bullet and took her to a different vet for a second opinion. They immediately said it was serious, identified the problem and referred her to a specialist. Unfortunately she had been left so long without the proper care it took years to solve. I couldn’t be happier with our new vets who are more caring, more communicative, respect appointment times and respect owners. Don’t just accept poor or mediocre vets because you think they probably know better than you. If it doesn’t feel right, go to other vets in your area until you find one that feels right!"

"Booked a procedure last week for cat for 9am today but on arrival was informed they were closed today... They said they had left message on voice mail on home phone which I have never set up & when we booked appointment gave them mobile number in case problems which it seems they could not be bothered to ring. Will find another vets that hopefully understands the importance of customer relationd"

"Collected my dogs ashes and paw prints and it was very busy so had to wait a while but was given his ashes and paw prints back in a lovely box was very respectful and beautiful words on box xx"

"Moved to this practice after a friend recommended them.Plenty of free parking.The wait time was longer than I expected and it was cold in the waiting area.However the vet was friendly and thorough. My dog had a dental procedure and everything was explained including a printed report. I even received a follow up phone call the next day to check he was recovering OK. Good service."