Oaks Veterinary Centre

"Thoroughly impressed with how caring and dedicated ALL the staff are. Thanks to Rebecca, Vicki, and all the nurses our dog is making a remarkable recovery after a nasty attack. They are truly wonderful and a credit to their profession.❤️"

"We are very happy with the care our dog has received over the years he has been attending for his yearly Vaccinations and have always been spoken to politely by all of the staff in the practice and on the phone. We had a diagnosis made last year by them of a condition (laryngeal paralysis) that would gradually deteriorate with time and it could affect Finns ability to maintain his own airway and an acute event could happen at any time. Finn was close to collapse on a walk due to his airway disease but on this occasion he managed to keep his airway patent but I rang the Vets first thing the next morning to express my concern. The receptionist recognised the importance of a prompt review&fitted Finn in that same day. He had a thorough examination&we were advised ultimately Finn needed surgery (off site )on his larynx as his condition had deteriorated but they would like do a blood test prior to a CXR before we made arrangements for surgery at the specialist centre. Unfortunately due to Finns characteristic excitable behaviour around new people he became overly excited at the appointment for his blood test and lead to his airway obstructing due to his laryngeal paralysis. This has been something we have been aware can happen at any time due to the nature of the disease and Finns airway had already temporarily closed off whilst on a walk. Because we hadn’t yet opted for surgery Finns airway was always at risk. Finn required urgent emergency care at the Vets and the treatment Finn received was faultless. The Vets&Nurses acted quickly to preserve Finns life. The team of Vets kept us informed of what was happening at all times they were kind and caring and were very empathetic. It was a distressing time as owners but the way the Team cared for us and Finn made it much less of a stressful experience. Rebecca was incredible and we could see how experienced and professional she is and has the very best interests of the animals in her care. Rebecca was calm and clear with the options we had and supported our decision making as owners. Rebecca saved Finns life by inserting an ET to maintain his airway and drove Finn under anaesthetic with 2 Nurses to The Willows for emergency surgery on his larynx.If Rebecca and the Team hadn’t have given this life saving treatment it is certain Finn would not be alive today. Post survey Finn has been back for check ups and the team have been friendly and welcoming, giving Finn fuss and have asked how his recovery was going on the phone. They are a passionate and lovely team and we are so grateful for everything they have done for Finn."

"All started off well. I called up on the Tuesday to ask about the puppy starter pack and was advised how it works and what the cost covers. I mentioned that I think my puppy might have an ear infection and the advisor told me I would be able to call back when we’re paid and book the starter pack. I would have to pay additional charges for the medication if she needed them. I called again today to book my appointment I was told that I would have to pay a consultation fee on top of the £75 because she may not Be vaccinated. I explained I was advised we could bring her in and we could talk to the vet during the starter park about pups ears. The advisor placed me on hold and asked a Vet to come and speak to me, she was very rude and condescending and kept saying there was no way I had been advised this. I then said that’s ok thank you I’ll take my pup else where as I’ve been told different things. I suffer with anxiety so this made me wary as it’s not a good start. I was then called back a few moments after disconnecting the call to have the Vet imply I was a liar, that I had spoken to her best nurse so there is defiantly no way I would of been told this. I explained that that is fine that is how they want to be I would prefer to take my puppy else where. The vet continued to be Rude until the call ended I repeated several times I just wanted to take my business else where. It’s boarder line harassment to call a client back after being told we don’t want to do business with them anymore. When calling to say I wanted to make a complaint we was told there was no ombudsman we was told there is not one. If we wanted to raise a complaint we can email the head of service directly. I was already speaking with the head of Service and she kept repeating how I had misunderstood the situation. I feel it’s unprofessional to call clients back after terminating business and keeping complaints in your practice to make sure they can’t go any further is also wrong. They come across as a place that would like to charge what they want and how ever much they feel on the day."

"I could not thank the oak vets enough. They played a massive part in my puppy life(Holly), I couldn't thank you guys enough. Some vets gave up on her but you guys never did. Thank you to the receptionist and all vets at the oaks Holly loved her vet visits lots of cuddles and kisses. Thank you"