Boots

"If I could give zero I would!. I tried to return a faulty bottle of perfume today. The lady in the shop (Jackie) was very rude and didn't care it was my partners 50th birthday today (oh well never mind was her response in a sarcastic manner) and wouldn't authorise an exchange. After speaking to customer services outside I was advised to return to the store with a reference number. I was then told by another lady that her hands are tied and I can stand there all day if I want! they won't exchange!. The gentleman on the phone was fantastic and even offered to speak to them with my phone as no one was answering when he tried to call, but they refused to talk to him. I am disgusted at their attitude and the fact my partner is without her perfume on her special day. I have used boots for over 30yrs but no more. I will escalate this and never use boots again, certainly not this store!. I had to go back to the city centre store where the manager was lovely and exchanged the perfume. I will never use Sutton again now. An I'm still waiting to hear from the vacant manager? I would also recommended an investigation into how that was sold to me in that condition when upon opening this box its clear that the box I returned was either tampered with or counterfeit!. You sold me a returned item. Check your returns. And I would never recommend this store. We have gone off boots altogether."

"Again only one till on. Huge queue. Went to pharmacy to pay but woman refused to do transaction saying medical items only. Scruffy store never stocked well. Often wholeshelves left unstocked. Never shopping there again. Boots need to investigate management of store as its clearly failing"

"Dedicated staff make shopping here so easy and they are always pleasant. Great pharmacy, with knowledgable staff always on hand to advise."

"Once again , long queues , one till open. Lost count of the number of times I’ve given up here. 3 people in the queue have just put down their shopping and walked out. I’d imagine that’s a regular occurrence"

"Was astounded that there was only one till operating on Saturday. No other staff available on the shop floor. Poor service. Will not be shopping here again"