Kurtis Property 600 Green Lane, Ilford IG3 9SQ

"Called them on Friday shortly before 13:00 regarding a property I was really interested in, told I'd be called back after taking my name and number. No call Friday. Called again on Monday, told I'd be called again, no call again. It's now Wednesday and I've just been informed by a very helpful Freya one of the lettings agents, that the property has been taken off the market and is secured via deposit payment. A previous male member of staff whom I had spoken to on Monday (10:05 in the morning mind you, 35 minutes after their open time) had advised "when we've got another viewing, we'll give you a call back". Freya had mentioned the viewing took place on Monday, so although I had called, I was not given an opportunity to view it whatsoever, honestly wouldn't be surprised if I've been discriminated against."

"Kurtis don't actually deal with anything. Only take your rent payment and tell you repairs are down to you or the home owner. Living in damp home with broken doors and leaks. Make sure you have proof of everything or you will get called a liar"

"No heating in my bedroom for two years. Never fixed. Reported so many times . Out of date fire alarms that the council had to fix, broken mail box, dirty apartment on move in, nobody doing any handovers on move out. Incompetent and rude agents. Weeks to reply. Chase email by chase email. Dreadful, horrific, frustrating. Avoid them if you want rent peacefully. The worst."

"The process was quick and simple. Our property was rented within 2 weeks and the tenants are very nice people. We receive rent on time. Harvey was very helpful in answering all our queries."

"We had a really bad experience with this estate agent, so beware. We had an offer accepted on a property, Jerome did the usual of taking our ID, proof of deposit, agreement in principle etc and confirmed acceptance. Three weeks later our solicitor raised our attention to the fact that the sellers solicitor had yet to issue draft contracts. After another week I finally got hold of Jerome who confirmed that the seller wouldn't issue the draft contract until we had a confirmed mortgage offer on the property. I told Jerome that wasn't the normal sequence we were familiar with, but he assured me that was how sales progressed in his experience. We went back to our solicitor who advised us that they would indeed normally wait for draft contracts to be issued before proceeding with searches and surveys etc. So we gave the sellers solicitor a deadline before we would reconsider the offer. On the day of the deadline the seller issued a race contract and advised us that there was another interested party who's offer had also been accepted and the seller would exchange with the party which secured a mortgage offer first. I don't know whether Jerome was aware that the seller had accepted multiple offers when we had our conversation, but my instinct at the time told me he wasn't being open and honest about the sellers intentions. So beware of this agent in case they try this with you."