Rossmore Hotel

"I had spent 5 nights but our room was changed each night and the rate was different almost every day. Most of the staff is good but there was a girl Alina who was not polite at all and she didn't help to solve any issue for the room. The place had free breakfast and free parking, that was amazing."

"Me and my partner have recently stayed at this hotel for nearly over a month. There were many problems that we had in our room and staff refused to help us or fix the problems. As you enter, the hotel itself had a strong smell of curry & sweat which was unpleasant. The room that we were staying in was deceiving. When we entered it was boiling hot in our room and we weren’t able to turn it off due to the heater being broken. There was dried gum and stains on the wall as well as the floors being dirty and filthy. The light bulbs were always flickering and they didn’t get maintenance to fix it either. The lock on the bathroom door was also broken on our arrival & our shower was leaking from the bottom, therefore we had to always place a towel down from stopping it from leaking. The shower head pressure was very slow and clogged. No matter how you manage your water temperature, one minute it’ll be boiling, the next is freezing cold. We have reported these problems to staff in reception but still very unhelpful. There was a rat always running around on the floor boards of our room at night till early morning, when we told staff they denied that it was a rat & stated that the hotel is clean. They would also change our duvet and apparently give us clean towels when they were stained, we bought our own towels to be on the safer side. The bed we were staying on was flimsy and very uncomfortable to sleep on that my partner got cramps all over his body and we both struggled to sleep in that time period. They had a lamp, hair dryer, kettle etc all for us customers to use, but it was for decoration as nothing was working & I wasn’t surprised. Problems just kept building up. The staff were rude and didn’t care about customer service as well as the management team. They put their staff before customers and it definitely shows. There was a rude Indian lady named Priyanka in reception who lies, has a lot of attitude and claims that she is always right and wouldn’t consider your problems. I could go on & on as the problems don’t stop but all I can say is I highly do not recommend this hotel. Avoid at all costs."

"I have been to this hotel 3 times. Never again will I step into this place. The whole experience was very tragic and off putting. The hotel really smells like old unwashed dirty odor. The rooms are very congested and small no space to walk around or get into the bathroom. The hot water wasn’t working properly and the water pressure is terrible and slow, the bathroom walls was soo dirty and wasn’t very pleasant. They have no shampoo or shower gel. The pillow wasn’t comfy and the mattress spring has come off and was poking out and wasn’t comfortable at all. My fiancé was very upset that the hair dryer wasn’t working. We went into the receptionist after he had a shower and his hair was all wet (they don’t even have a phone to call reception) he spoke to the lady on the desk. He said she was on the phone and not really bothered about him. He asked her to sort the hair dryer out or if she can replace it with another one. The lady didn’t know much and said no. He was soo disappointed after and I was soo annoyed and went back down to speak to the lady. I spoke to the lady and she was not helpful at all. She didn’t bother replacement the hair dryer she told me to come back in the morning when house keeping arrives. I wouldn’t recommend coming to this hotel."

"I recently stayed at this hotel in Ilford and was pleasantly surprised by the clean and comfortable room, friendly staff, and convenient location (really close to the station). The hotel offered excellent value for money, with all the amenities I needed and free Wi-Fi. I would definitely recommend it to other budget-conscious travelers."