Oxygen Property Management,

London E16 1BL

"We rented in the Oxygen building in Royal Victoria docks in London for about 5 years. We recently moved away in a nearby townhouse managed by Johns & Co and what a big mistake that was... During the 5 years we were treated very fairly, in particular we had great dealings with Donovan who is no longer there. All our requests were dealt quickly and fairly. Just the occasional rejection but nothing major. We were under the impression that they wanted to keep tenants happy too, while the new property manager apparently sees tenants as nuisances and landlords as their only customers. It is fair to say that we did not have this impression at the Oxygen. The concierge service is also very personalised and handled by a person with the head on his shoulders who is not shy to take initiative and helps in all the way. The building suffers of chronic problems with the lifts but we learned that it is not the property management to blame, but rather the owners' association. The state of building entrance is often dirty but again I think it would be unfair to blame the company that manages some of the flats. Yes, I would recommend this property management firm."

"Donovan O’Connor is outstanding. Don takes personal pride in keeping residents happy and secure. Don went above and beyond when we needed urgent repairs. Don responds to emails and calls quickly and gets fast turnarounds when tenants make requests of landlords. Don sets high standards which mean his whole team is highly effective. Don is both ultra-professional and super-friendly. We recommend Don very, very highly."

"Very professional and prompt services. Donovan and his team are highly efficient and give a very personal touch to the agency. The main thing over the years has been consistency with their staff and their prompt responses. This helps when contacting them for resolving property servicing related issues. Along with the fact that they have always been available/accessible every time we needed them - Makes them an ideal agency to be associated with."

"We rented from Oxygen for 2.5 years and overall had a good experience. The property had some standard issues during that time (appliances that needed replacing, a leak here or there etc) and Oxygen was always very prompt to respond, particularly when it was more urgent. We requested a few extra safety measures be installed (a handrail on the stairs, a barrier between the deck and the river) and those were taken care of fairly promptly as well. Donovan was particularly responsive and capable whereas some of the rest of the staff were a bit abrupt and it sometimes took going back and forth several times to get things right."

"This review is namely for Donovan who have set standards for an exceptionally good customer service. His personalised service and professionalism made us confident of the property from the very first time.He listened to our needs and kept connected on priority basis, as opposed to swarming us with properties not meeting our requirements. Our paperwork and move was very swiftly managed and ensuring we remained happy & consulted resulting to very good service. Thanks Donovan for all your support and wishing you more success."