Gravity Co-Living West Court

"Late 2022 I received news that I would be moving to London at short notice. It was an exciting but stressful time as the market was very constrained. I came across Gravity Co-Living and was initially impressed, and started to make inquiries. The small window of time in which I had to sort things out means that I regularly call the sales team (which is only made up of two people). Ultimately, I paid a £300 deposit for a room in West Court just before offices closed for the Christmas holidays. I had not signed a contract. When offices reopened on 3rd January, I decided I no longer wished to move into Gravity Co-Living. I spoke with Melina, who came up with some ridiculous reasons as to why I could not receive my deposit. Apparently they had lost tonnes of business, which was impossible considering I called to cancel my room the very day they'd reopened for business. And apparently they'd already cleaned my room which, in my opinion, was over-zealous on their part since I had not signed a contract nor confirmed that I was going to move in. Not to mention they fail to have any sort of deposit-policy on their site. Melina then became extremely rude and patronising, stating that I had wasted her time with the times I and my mother had called with questions about the property. This was unfounded to me - it bewildered me that she was complaining to me that she had to do her job! The insanity of the conversation only worsened - she said that she apparently does not have a manager when I asked to speak to one, and the entire team read complaints and come to a decision as to how to handle it together. Finally, she gave me a generic email that I could apparently issue a complaint. I did so, and it took a fair amount of time before someone got back to me. A woman by the name of Susanna Rock, who did not actually say what her title was within Gravity Co-Living, got back to me. For all I know, Susanna Rock was a made up individual and it was Melina conducting that email - that's how ridiculous it has been dealing with these people. Susanna's response to my complaint was non-productive, and something my bank made no sense of. I am currently in the process of attempting to retrieve my £300, but I severely regret the day I found this odd rental. Melina ruined my experience entirely, to the point where I did not feel comfortable living there any longer. As an adult woman, I did not appreciate being talked down to by someone who is meant to make people feel welcome and informed. Apparently her conduct was being "investigated", but nobody got back to me when I asked for an update. On the whole, this was a massively negative experience and I wish to warn everyone to be careful when dealing with Gravity Co-Living."

"Love this place! Pets friendly, clean, cozy, all shops are near, good transport! Will recommend to all!"

"Several electrical safety concerns I noticed while I was living in one of the flats: - Light above stove gets overheated, risking wire damage and fire - Stove light switch tends to give tiny electric shocks at times - Stove sometimes turns itself on for a few seconds after being turned off"

"Called up the Hounslow branch to enquire about renting a room for long-term. The lady was least bit interested in doing her job, answered my questions rudely and when I enquired further about the contract she pretty much refused to answer saying I should first make up my mind about staying and then she will talk to me. Well Gravity, me making up my mind has a lot to do with the customer service provided by the staff, so if your attitude as a business is that you are doing customers a favour by taking their money, good luck out there."

"We massively love this place! And we simply couldn’t recommend it enough. If you’re looking for a place to rent in London, you shouldn’t look any further. We would stay here over and over again because it’s just so convenient. They’re all around the city and something which we loved so much is that you can pay your rent and utilities in just one bill. It’s such a smart type of shared living! The location, vibe, cleanliness, amenities and the beautiful aesthetic look are just a few of the many things why this is definitely our favourite out of all the places we’ve ever stayed at. The space is just perfect, especially for digital nomads or travellers who wish to take a step back, enjoy the city slowly and perhaps catch up to some work or research. Thank you all the staff for making our stay an amazing one! We’ll be back."