Hamlet Hotels - Maidstone 802 London Road, Aylesford ME20 6HJ

"Awful customer service - I had them booked for my wedding night (10 rooms in total). I accidentally found out that they going to be closed for renovation (mind-blowing) and they are "looking to relocate us somewhere else". With less than 4 weeks to go to my wedding, I asked when they were thinking of telling me this information, and they said (very casually) - a week before...... One good thing is that I got my money back, but the amount of stress these unprofessional people cased to me and my guests is unbelievable. Needless to say: won't be recommending this place to anyone."

"This hotel is really good, spacious and clean rooms, the food is good here dining and breakfast. I also want to thank Ethan who is one of the staff members who works there he made it felt like i was staying at a 4-5 star hotel with the level of service he was providing to me he went over and beyond and i hope the owner of the hotel sees this review and reward him for his amazing work. The only umfortunate thing i have to say about this is that i probably won't be back as i was attending a work course and live far away but if i did have 2 come back in the future however i would love to stay here again. Thank you Hamlet Larkfield for my stay."

"I visited here with my husband for a weekend. After reading the reviews I was concerned! The building itself is gorgeous. The staff are all very helpful and friendly. Breakfast was good enough. All of the interiors need updating but that's ok. What has been updated is very noticeable and now looks modern. We were upgraded to a four poster suite. The room itself was fine. Wasn't great and the bathroom was probably as big as the bedroom itself! We were only given 1 towel though which is weird but we phoned down and more was brought to our room. We had dinner in your room too. For the price you pay it wasn't great. The bed was comfortable enough. This hotel is what you would expect for a 3 star. Overall it was a nice enough hotel and we had a good stay."

"Terrible experience. Gave me an allergic reaction and i don’t ever suffer from allergies I suspect mould or dust mites given the state of the room. Very poorly lit room with broken light fixtures. Staff was able to give me a desk lamp but not nearly enough to light up a room to do my work. Furniture and decor is outdated and run down including in the bathroom do not believe the pictures. Overall horrid room experience, besides the food and kind staff, and so I will not be returning"

"It has to be said, this hotel has seen better days. It's looking a bit sad with threadbare carpets on the stairs and out of date decor in the rooms. A TV that's not held together with duct tape would also help. But these things are superficial niceties. The main questions one should ask are 1. Is the food good and 2. Are the staff good. And the answers are yes and yes. Will I be coming back? Abso blooming lutely!"