Premier Inn Swanley hotel,

London Road, Swanley BR8 7QD, United Kingdom

"The hotel itself is a slightly above average Premier Inn with really friendly helpful staff. The restaurant on the other hand is a complete and utter shambles. Closing early randomly, advertise breakfast from 6.30 but rarely able to order and receive before 7.00. one day I walked in there and there was only the chef, he was outstanding and when I told him my circumstances and had to leave the hotel by 6.50 to get to my destination on time he sat me down took my order and returned with my breakfast quickly. If you had a few more staff with his work ethic and hospitality skills I would be returning with my colleagues for the foreseeable future. Unfortunately you have lost my faith and we shall not be returning here."

"Have had a lovely stay at premierr inn. The downfall was the lady , Charlotte , on the desk becoming so abusive and walking into my room without asking which i find very strange and concerns me that someone can walk into anyone room when im not there and when asked why she replied i can do what i want . Very unprofessional and very angry lady but ive taken this further as this isnt aloud to happen. When checking out late because of this she called the police who didnt turn up as was a waste of there time very strange experience and very abusive. I have had an apology from customer services and premierr inn but im not satisfied with just an apology as im a young mum and this was very scary for me . The rest of staff are so kind. The resturants staff are all so nice and friendly and really good with children too. So welcoming and kind. The manager Sarah is so lovely and has made our stay really nice. The food is also really good and the drinks. Thank you ."

"The room was clean and well equipped. Staff were friendly and welcoming. The big disappointment came when we had our breakfast the following day. It was disgusting to say the least. I have experienced this issue at multiple locations of premier inn where their breakfast is usually served in adjacent restaurants like beefeater etc I made a decision never to book breakfast ever again. You can get much better quality breakfast outside for a little more money."

"We had a great stay here. It's standard Premier Inn, I've not had a bad one. The staff were friendly and helpful. The room was clean and comfortable. Couldn't ask for more. The Beafeater restaurant was great. Breakfast and evening meals were really good. Plenty of parking. Would be nice to have an EV charging point but plenty of local chargers."

"Good easy night stay only reason for rating is because the night I was ment to stay I got a bacterial infection and ended up in hospital most of the night so only had about 5 hours sleep in hotel room before having to leave no fault of the Premier Inn. Rooms are nice and easy stay. Only thing I don't like is the big price difference from booking 2 weeks in advance to just one week in advance just to sleep in a bed."