Holiday Inn London - Kensington High St., an IHG Hotel

"Great cost-benefit ratio. Lots of amenities. Rooms are really comfortable! Although the hotel has a profile more focused on business and conferences, I personally had a great time there while travelling for leisure. Walkable distance to Underground station (Kensington high street)."

"Rooms were spotless, with shower gels and shampoos in large pump dispensers for your convenience. Only snag is that you can't bring them home as souvenirs like the little ones in other hotels. Towels were clean. We had a fridge, hairdryer and coffee maker. On the downside the room was unbelievably cramped with one small luggage rack in a double room. There was no room for the second suitcase. I kept knocking my legs on the furniture and getting very irritated by the lack of space. They were also quite stingy with the free teas and coffees, giving us only 1 teabag per night, but 4 coffees incl decaf. One of the best features was having Starbucks in the hotel itself which was great as I couldn't walk very much. Unfortunately it closes at 4 pm. I hope hotel management will look into this and extend hours till 6/630."

"The hotel is in walking distance of a few museums and a lot of stores. The tub is also in walking distance so no worries about getting around. Need to go grocery shopping there’s a Whole Foods 10 minute walk away. The swimming pool is super nice there’s a bar and the staff is really friendly. I can’t complain."

"Was a bit hesitant to stay here after seeing some reviews, however to our surprise we had a wonderful stay. Even with the business of the London Marathon, the staff was pleasant, dinning room was managed well, and overall, the hotel had a great atmosphere. The only complaint I have is that our room was not ready until 30 minutes after check-in time.. but that was minimal and barely a complaint as the rest of our stay made up for it. Great location. Would definitely stay at this hotel again!"

"Pros: Close to transportation. Quiet area. Decent-sized room. Everything in the room worked. Pool and spa had nice facilities. Cons: Terrible restaurant and lounge service. Card keys needed to be replaced daily. Extremely busy front desk with long lines each day. Elevators frequently broke down; one elevator was broken during the entire stay. Pool cost ₤5 per day and was closed frequently. Had non-hotel guests taking up half the pool. No ice machines or fridges. Two rooms,11 days in June 2022. Picked this place based on the brand and location. The location was good, but the brand was meaningless. The card keys are horrible! They rarely worked and had to be replaced daily. Given elevator problems and lines at the front desk, this was a MAJOR SOURCE OF GRIEF each and every day. We ensured the keys were kept away from sources of interference etc. Was appalled at the restaurant service. Very busy in the mornings, but limited in what food was available. Scrambled eggs were practically floating in the tray, they were so wet. We never had breakfast there again. The restaurant was unavailable after breakfast. Room service is advertised, but they NEVER answered the phone. I tried multiple times, over multiple days, and never got an answer. Finally had to go down to the front desk, which directed me to the lounge bar to order. The people at the lounge bar were difficult to get attention from, and rude on multiple occasions. The room service dinner that was delivered was excellent."