Safestay London Kensington Holland Park

"I stayed here on a school trip. I really enjoyed it except for the place we stayed. The rooms were not cleaned properly. I slept on a bottom bunk and round the edge of the room there was dust. In our building there was also lots of mild and damp. There was no where to hang coats or jackets and my locker didn’t work properly. People often walked around in the middle of the night making a racket. The food was the worst part. The pizzas came frozen and we didn’t even get lunch that we paid for in advance and what we did get had little choice. For the veggie people on the trip it was incredibly hard to get food suitable as we had ask twice for it to come and we told them in advance it would be needed. When we tried to resolve these issues the service was terrible. The only good things were that the beds were fairly comfy. If you are planning a school trip don’t come here."

"Hands down the worst experience we have ever had at a hostel. We stayed for 5 nights and although is cheap you get what you pay for. Rooms were so loud we’ve barely slept more than a few hours a night. Absolutely disgusting bathrooms, they are cleaned so poorly. There were peas in the sink for our entire stay. Piss always all over the toilet seats. The showers were a joke. The most disgusting thing was finding multiple toenail clippings in my bed.The staff was always rude and unhelpful. This place would have a lot of potential if it was actually cared for. We will never stay here again and will warn others of our experience as well."

"Overall: Much more affordable than hotels in the area. My main problem was that the 3-person private room (108) has a shower that looks very nice, but isn't functional because there is no door. After every shower, there is water all over the floor (and no shower mat to soak anything up). The front desk wouldn't provide an extra towel to clean up, but they sent house-keeping. Thankfully kind gentleman from house-keeping left a mop for the remaining duration of our stay."

"Overall, the stay there was very nice. I stayed in a room with 21 beds and the beds were spaced well and there was surprisingly a lot of room to move around. The beds were comfortable for a hostel, and it was over all clean. I’m seeing people complain about the bathrooms, but honestly the bathrooms were fine. The location is a bit tricky, especially at night when the park is closed. Getting there with luggage is also a bit of a trek, but that isn’t the fault of the hostel itself, just something to keep in mind when booking. Friendly staff. I felt safe and secure there"