DoubleTree by Hilton London - Chelsea

"I stayed 4 nights with my family I found a typical English hotel, quiet, clean and with perfect service. The triple room is quite large, with daily service in terms of linen and towels. Good English breakfast, acceptable American coffee. We felt good, especially since it is two minutes from the subway. The price-quality ratio is very good, so I warmly recommend this hotel."

"The entire experience in the hotel was fantastic, nothing to complain about ! Rooms are quite comfortable, spacious and well equipped (even with a kettle and accessible plugs for 'European design'). The location of the hotel is excellent: a few kilometres from the center of London and a train station in 1 minute walk away . The professionalism of the staff is also to be highlighted. We have made our check-in with Harris, who in a very smooth and didactic way gave us the most important information about the reservation and facilities. The Housekeeping team is highest quality as well; the room was in the best condition as possible when we arrived, and the cleaning service the day after was successfully completed. We also really liked the fact that the workers greeted us when we passed each other in the corridor. It is something that seems to be unimportant, but I think it does matter and you do it ! Finally, the bar has a long and diverse menu of food and drinks to offer, and they have the possibility to deliver in room. The girl who was there when I went to have a drink was quite pleasant in her guest treat and efficient doing her work. Congratulations to the whole team !"

"Requested upgrade didn't happen even though requested well in advance. First room, sink broke and nearly flooded. Took staff 90 minutes to agree to move me to another room so, almost missed dinner. When moving rooms, I wasn't offered any help. As I was moving room, carrying all my unpacked items, the new room's door key didn't work so, I had to go back to my first room and then back to the reception. Reception phones often took a few attempts to get an answer. The barman took 15 minutes to get to me stood at the bar even though there were only 8 people in total in the bar and only two sets of people waiting (nice guy, but understaffed as he was delivering food as well) New room wasn't clean. Hairs on the bed sheets. Marks on the bed sheets. Hair in the drawer. Hairs on the floor in the bathroom. The new room was much older decor than the first. Was very tired in comparison. Water running down the wall in the bathroom hadn't been cleaned off properly so, there were lines on the wall in the bathroom. In the second room I could hear the next room through the interconnecting door, fortunately not that late. On the second morning of my stay: * a set of two new contact lenses had disappeared. These were unopened, new and sealed. * the two small flannel towels disappeared. * the instant coffee and sugar hadn't been replaced. * both the teaspoons were dirty which was interesting as I had only used one the previous day.... The breakfast was missing one of the two eggs, salt, pepper, butter and honey even though they were individually, specifically asked for. I asked for those things to be sent again but, the breakfast would have been stone cold if I had waited as they took a further 15 minutes and the breakfast was mildy warm in the first place. EDIT: I have upgraded a star owing to the professional manner in which my complaint was handled"

"Had a lovely stay at the hotel, staff were really nice and very helpful. Hotel is well placed with Kings Road and Sloane Square within walking distance. Breakfast was excellent with a large choice of hot and cold food. I would definitely stay there again."