Dr H M Hughes - Linkway Medical Practice Frank Fisher Way, West Bromwich B70 7AW

"Very hard to get an appointment at this surgery. I was 6 in line to be told they had all been allocated by people standing outside. The system needs to change how appointments are allocated. 2 years later and still no better. Stood outside this time and actually managed to get an appointment for my ill 3 year old. Even after explaining she had been suffering with d&v for 5 days and now had no energy we was told its not an emergency and we would have to wait til after 3.30 for a Dr to call. Phoned 111 who sent an ambulance immediately and my child was monitored then admitted. I'd suggest the receptionists go and get some training on what their job actually is and stop making medical decisions when not qualified. However When you go actually get to see or speak to a doctor they are amazing."

"Absolutely awful practice and most definitely does require some kind of investigation as to what's going on here. I've been phoning for 3 days to try to book an appointment and after waiting hrs in a phone queue being told no appointments left. Website says they are looking to take on new patients! How can this happen when exsiting patients are finding it impossible to book appointments?"

"Can never get through! Ever! And the rare time I do get through I get told "call 111" which 111 aren't happy about. I'm coping with problems that I can't get help for! *UPDATE* it took going to a&e in an ambulance to get an appointment! And even then they were reluctant! And the way I've been treated the last few times I'm shocked and appalled. Being a disabled person and having a doctor say "oh wow" when hearing that I'm 17 stone, hardly helps the anxiety."

"I have never had a problem, I've been with this surgery for many years. Yes it takes a while to get through on the phone. But it's very rare that I can't get an appointment especially if it's a real emergency. All the reception staff are very friendly. The doctors I have seen always listen to what I'm saying & never rush me."

"Cannot get them to answer phone. On hold over 69 minutes and hung up in the end. Write a letter to doctor with concerns about my son. Paid for next day delivery. It was received on the Wednesday and the doctor phoned me back 8days later and she said it wasn't passed on to her. Now I'm back on the phone on hold and been number 10 for ir over 43 minutes. And this is the call my doctor told me to make if the medication wasn't working for my son. I'm sick of it"