Riverside Surgery - Pier Road Branch

"Where do I start? If I could give these people half a star I would. My partner has been in agony for the past two weeks. She was told to get a blood test which she’s done two weeks ago but still waiting on the results…. She has been getting passed on from doctor to doctor and all of them are saying different things. She’s been told that she’s been prescribed something she shouldn’t have according to one of their own doctor. She had a telephone appointment couple days ago which was completely pointless her questions were not answered and they made no effort to reassure her in any sort. She was then told that another doctor will call her this morning (Monday 6th March) and no one has made any effort to communicate with her in any sort of way to give her an update. This is an absolute joke! Very poor customer service and communication from all members of staff. I am going to make sure I do everything to escalate this complaint and have this looked into further. I WOULDN’T recommend this GP practice to anyone!!"

"This place can’t get any worse. Telephone system is more focused on silencing disgruntled patients than fixing up the staff. Been “caller number 1” for 20 minutes. Scheduled a call back before and had the phone cut off on me despite me politely asking to hold on whilst I find somewhere private to speak which only takes 15 seconds. Our healthcare system is so finished. It’s reflecting in the demotivated lazy staff. Only a few are alright. The rest like to rush and be patronising on the phone."

"Shocking doctors had a telephone consultation booked regarding my teenage sisters mental health and they just send a text saying they have tried to call 3 times but no calls or missed calls so basically lying! .. I also rang up regarding my 3 year old asking if they had an appointment for him and was abruptly told no nothing for over a week .. what with strep a going around this is worrying! As they didn’t even ask what it was regarding!"

"I have been looked after by staff at the surgery for over 5 years and all are always very helpful, polite and happy to help. My requests for help are always follpowed up even in very busy times and children matters are taken seriously. Thank you to all members of staff for your help."

"Got an appointment for my husband same day i rang For future requests I suggest people order prescription 2 weeks in advance . Told 3 working days we'll both of us waited a week and then had to put in another request as half of my husband's request had NOT been sent to the pharmacy. What is going on? I will in future be ordering 2 weeks in advance to make sure we get our medication before tablets run out. Also have time to request missing medication before we run out. Terrible prescription service and seems chaotic and sloppy to say the least. What is going on?????"