Otford Medical Practice

"Staff at Otford Medical Practice have always been courteous, helpful and gone out of their way to help my family and I as much as possible. It's a hugely valuable local service. Thank you very much!"

"Poorly handled practice with little compassion and professionalism displayed by the receptionists. Impossible to be seen and the excuses made as to why seem implausible."

"I've been waiting on some important blood results for nearly 4 weeks now. After chasing them I was told by the practice they would call me when they came in. Was admitted to hospital last night with what they thought might be an autoimmune issue and the staff had my latest results to hand. The practice is a joke. Lazy desk staff who cruise through the day. Register elsewhere."

"Extremely disappointed with the service we received - or didn't received shall I say! My two year old was sent home from pre-school last week friday due to fever and her cheeks were bright red. I suspected scarlet fever. I called the practice at 5pm and asked to speak to a doctor but the receptionist said they had no more emergency appointments eventhough i told her my daughters symptoms including the bright red cheeks and that it was all very unusual. The receptionists advice was to call 111 who would have sent me to A&E to sit there with my sick two year old for hours and potentially infect more people/kids. Well my daughter did have scarlet fever and with the current news of 9 children dying in the UK this season to date I'm bitterly disappointed with the ridiculous advice from the receptionist. Receptionists need to learn that they are NOT doctors and do not understand the severity of medical issues affecting patients - they are not medically trained and should not be deciding who can speak to a doctor! Especially when it involves a small child!"

"THE most awful receptionist desk I’ve ever experienced ANYWHERE! Rude abrupt and think they’re medical professionals themselves.How this place still runs I don’t know,been like it for years and is locally well known for being horrendous.Avoid if you can."