ST ALBANS SURGERY

"Excellent people , specially Dr Hara, wonderful doctor. Very caring and great expertise, no wonder everyone wants to get an appointment from him. My mother in law Ms. Amod is in great hands because of his utmost care Well done Dr Hara and team. Many thanks. May Allah SWT bless you immensely for your great work in the community"

"Horrible place the receptionists are so unprofessional when I was in there today there was an older lady with short brown hair she was on the phone to a patient she was so loud almost shouting her “confidential information” then proceeded to put the phone down on this patient u could hear the phone slam in to the holder from the back seats so disgustingly rude and then the same receptionist took a personal call on the work phones up front talking about buying someone a bracelet absolutely ridiculous so u can sit calling them for ages trying to get an appointment and not get through because they’re taking personal calls instead of doing there jobs. I went in with my sick 10 months old baby and waited 50 mins to be seen if my appointment was at 10:20 please tell me y my son hasn’t been seen at 11 that surgery is a joke on the other hand the gp and nurses are normally friendly and professional that is if u can ever get an appointment to see them"

"Absolutely disgusted every time i ring which might i add is my absolute last resort i try the pharmacy etc beforehand i can never get an appointment ever. The reception team are the least helpful people ive ever come across. I think the last time i had an actual appointment with the surgery was around 5 years ago its a disgrace to have a service that you cant ever use. I called today to be told they are waiting for their appointments to be put onto the system up to the 30th January... Seriously ?? Makes me livid knowing the help i need just is never there even for my children they have never been able to get appointments they say call the hub, you call the hub the hub informed me they are given 5 appointments then they refer you again to somewhere else !"

"Don’t know how much longer these clowns will stay open, but hope not too long. Don’t bother trying to book any appointments. They either have none (and GP is always empty) or they book you, and when you turn up, they turn you down saying that you’ve been booked with some unknown GP. 1.5 months been asking to see a doctor for a medication review. Not even once did I get what was needed, and all promises by their “doctors” ended up being nothing else but promises. Have reported."

"I have been trying to get an appointment for nearly 2 months. Because I work in a school, I cannot take time off for this. It has to be an evening or non term time. Every time I ring, I get the same reply. No appointments . Ring back in 2 weeks. Of course there are no appointments available when I ring. I was told that afternoon/evening appointments are not given out over the phone. Really!! Someone inform me how i am suppose to get an appointment?!! Diabolical service. If I see that tv advert anymore saying if you are worried, call your surgery I will SCREAM!! I enquired about another matter and was told to email the surgery which I did and received this reply Notice for the Patient: Please do not request appointments and medical queries via this email. I have no words!!"